Uniphore
SEPTEMBER 9, 2021
Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Real Estate.
DMG Consulting
MARCH 8, 2024
This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers. Artificial intelligence has ushered in a new generation of automation, one that is changing the way people do business, but it’s not going to fully eliminate the need for live agents, although it will change their role.
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TeamSupport
JANUARY 18, 2024
Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. Analytics: Track your team's progress towards their goals and improve customer satisfaction scores with our powerful analytics. It's a necessity.
Lightico
JUNE 29, 2023
Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Digital signatures utilize cryptographic methods to verify the authenticity and integrity of electronic documents, providing a secure alternative to ink-based signatures.
DMG Consulting
APRIL 11, 2022
and the exodus from commercial real estate to work-at-home, the effects are evident every day and everywhere. The pandemic changed consumer expectations, customer service and contact center environments in a lasting way, making this the ideal time to adopt intelligent automation solutions. There is no going back.
Aquire
JANUARY 24, 2022
Two-thirds of surveyed bank customers felt that an AI-powered chatbot would be useful in assisting them and 44 percent would rather communicate with a chatbot than a real person, assuming it could answer their questions as reliably as a live agent. Global chatbot adoption statistics. Collect Chat ). Much of the ??conversational
CommBox
SEPTEMBER 23, 2021
Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).
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