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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Real Estate.

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AI and the Contact Center Staffing Challenge

DMG Consulting

This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers. Market influencers and pundits are stirring up debate about AI technology replacing live agents. AI can provide some relief to organizations struggling to hire and retain contact center agents.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

The 1900’s witnessed significant advancements in signature technology. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Accelerated Adoption Over the past two decades, the adoption of eSignatures has grown exponentially.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. Technology creates fundamental changes in business models.

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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

Want to learn more about chatbots? Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. MIT Technology Review ). Customer awareness of artificial intelligence tech in customer service is also expected to rise. Salesforce ).

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Intelligent Automation is Marching In

DMG Consulting

and the exodus from commercial real estate to work-at-home, the effects are evident every day and everywhere. For many contact centers, technology saved the day as businesses transformed. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow. There is no going back.

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Sales Chatbots: How to Grow Revenue Using Conversational AI

CommBox

The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience.

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