Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Multichannel” and “omnichannel” have been buzzwords for years now.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

NOVEMBER 14, 2023

But are there any best practices to implement while creating website feedback surveys? This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. Also, brands with top omnichannel customer engagement experience a 9.5%

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Fonolo

MAY 3, 2023

It’s also what Fonolo Call-Backs do best. The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent. TIP: Most contact center software will generate a Call Detail Record (CDR). How Does Abandonment Rate Affect Customer Satisfaction?

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive. It happens to many businesses.

CRM 41

CRM Social Media Start-ups Touchpoint 41