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HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Intercom

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. How can we successfully integrate AI into our processes? How can we leverage AI in a way that boosts – not hinders – the customer experience?

AI 59
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].