Execs In The Know

APRIL 5, 2024

While traveling to the event, their communication traversed multiple channels: an email regarding Pi Day, a voice call about her competition, and a text message revealing the results. Establishing a strategy for prioritizing communication channels like voice, chat, email, and SMS is critical.

Contact Center 52

Contact Center AI Social Media CX 52

Comm100

MARCH 6, 2024

Gone are the days when customers could only get slow and often frustrating support via email or phone. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. The advantages of live chat 1.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Uniphore

OCTOBER 26, 2021

With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Uniphore and Tech Mahindra Partnership. Meet the Speakers.

E-commerce 130

E-commerce Innovation Compliance AI 130

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Lumoa

JANUARY 11, 2022

1. Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. You can run the surveys through emails, apps, websites, and links. What Is an NPS Software?

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NPS Net Promoter Score Sentiment Analysis AI 103

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. In this blog post, we’ll explore how AI and chatbots are transforming customer service interactions, making them faster and more efficient. AI-driven chatbots offer a scalable solution.

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AI Customer Service Artificial Intelligence Gaming 64

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries.

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

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Omnichannel Social Media Customer Satisfaction AI 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Totango

AUGUST 31, 2021

AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. In this blog, we’ll take a look at how AI has redefined customer success in terms of digital technology and delivering success at scale. How Has Digital Technology Changed Customer Success?

Artificial Intelligence 90

Artificial Intelligence Outlook AI Technology 90

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. Both AI tools use large language models (LLMs) to learn from datasets of text and code to inform their responses.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Your marketers will no longer struggle with endless email creation.

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AI Sales CRM Innovation 29

Aquire

SEPTEMBER 24, 2021

And if customer experience (CX) is the new competitive battle zone then artificial intelligence (AI) is your most powerful weapon. More and more companies are discovering how AI can improve customer experience and meet the demands of modern consumers. . It’s clear that AI technology isn’t some future trend.

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AI Artificial Intelligence Customer Experience Machine Learning 59

Execs In The Know

OCTOBER 9, 2023

Reflecting on 2023, it’s evident that AI has made monumental strides from both a consumer and brand perspective. But across the undulating positives and negatives, there remains no question that AI will play a significant role in the future of businesses everywhere. So, will AI be our new superpower or our substitute?

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AI Customer Service CX Technology 52

Uniphore

DECEMBER 7, 2021

artificial intelligence (AI)-powered IVR system to human agents can help ensure complex customer requests materialize without friction. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. For example, a seamless handoff from an?artificial Logistics mismatch: Some retailers?

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Totango

AUGUST 11, 2021

AI increases the efficiency of automation by allowing you to monitor customer data and trigger workflows when specific criteria are met. AI increases the efficiency of automation by allowing you to monitor customer data and trigger workflows when specific criteria are met. Here are 7 digital customer experience best practices.

Artificial Intelligence 117

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 117

Comm100

SEPTEMBER 26, 2023

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

Win the Customer

AUGUST 22, 2023

In this blog post, we will explore the customer journey in online shopping and highlight how technology has revolutionized every step, from browsing to delivery. Personalization through AI : One of the remarkable ways technology has enhanced the browsing experience is through the use of artificial intelligence (AI).

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. For AI to work, you need comprehensive documentation.

Customer Service 86

Customer Service CX AI Start-ups 86

Uniphore

DECEMBER 6, 2021

Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

Contact Center 130

Contact Center Technology Technology AI 130

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. Read more on how AI/ML betters customer experience in this read from HBR. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. Read more on how AI/ML betters customer experience in this read from HBR. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

MARCH 21, 2024

In this blog, we’ll unpack how virtual queuing works, explore the capabilities of call-back software and share tips to help you optimize your contact center operations. Read more about call routing in our related blog! What is Virtual Queuing? 7 Tips for Contact Center Professionals 1.

Contact Center 75

Contact Center Technology Technology Customer Satisfaction 75

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

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AI Unstructured Data Predictive Analytics Machine Learning 32

SugarCRM

MARCH 12, 2024

The Advantages of Digital Transformation for Manufacturers Turning to AI As many manufacturers struggle with incomplete, siloed, and outdated customer data, striving to improve these through digital transformation can offer such enterprises a competitive edge. With keen competition, falling behind with digital transformation is not an option.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

Shep Hyken

DECEMBER 13, 2021

Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. My Comment: AI continues to improve. And, in the next 12-18 months you’re going to start interacting with IVA’s (Intelligent Virtual Assistants), and you may find it difficult to distinguish the AI/Digital voice experience from the human experience.

Social Media 74

Social Media Customer Service VOC Retail 74

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Web chat, social media, email, text messages, instant messages, video calls, and more. percent from USD 90.57 billion in 2021 to USD 205.32 billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

CX Accelerator

APRIL 1, 2020

Make sure you have a balance of short and long-term initiatives to ensure you continually demonstrate value to allow you the freedom, flexibility and most importantly budgets for the bigger plays. Instead I’ll focus on the much-maligned world of black-hat or dark CX. Keeping your head when all around you are losing theirs.

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CX Machine Learning Government Gaming 228

Comm100

FEBRUARY 1, 2023

We’ve looked at ways to increase student enrollment in past blogs, but mature students are unique. In this blog, we’ll look at some strategies that higher education can adopt to meet the unique needs of mature students and increase mature student enrollment.

Education 73

Education Social Media Omnichannel Start-ups 73

Intercom, Inc.

OCTOBER 31, 2019

Tim noticed a problem with calendars , which is that they usually function like email. ? ? ?. Two weeks into Tim Campos’ job as the CIO at Facebook, Mark Zuckerberg’s executive assistant asked him to join the CEO for an important meeting at 8 a.m. the next morning. But when he arrived, his boss was nowhere to be found. Fix it he did.

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Start-ups Technology Technology AI 169