blog best-practices-for-interviewing-candidates 
Totango
JULY 28, 2021
Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates.
Totango
OCTOBER 20, 2022
We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. Empathy can be difficult to test for in an interview, but some questions to ask are: How would you go about delivering bad news to a customer? Interpersonal skills. Relationship management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
MARCH 15, 2022
Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls.
Hodusoft
APRIL 5, 2023
7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. This blog post details seven best practices for managing call center operations. Read on to know more. Focus on customer needs This is a no-brainer.
Customer Service Life
JULY 8, 2019
This article was originally published on the ICMI blog on May 13, 2019. And this was after sifting through a hundred resumes, conducting twenty or so phone screens, and bringing ten or fifteen of them into the office for interviews. We went into further detail in the initial phone interview. Image by Robin Higgins from Pixabay.
Customer Bliss
MARCH 2, 2018
You may have a good idea of the kinds of questions you’ll be asked during your interview: your experience, philosophy, and the style of leadership you’ll bring to the organization, and are prepping for that. You want the interview process between organizational leadership and a strong CCO candidate should be a dialogue.
ProProfs
MAY 24, 2022
To put this into perspective, assessments help identify the performance of the candidates and uncover their capabilities to achieve long-term goals. From teachers to employers, everyone needs assessments to validate candidates’ learning and determine their learning curve. But how significant are assessments really?
Expert insights. Personalized for you.
118 
Let's personalize your content