Customer Think

DECEMBER 16, 2021

It typically dealt with markets and industries, not customers. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Marketing was primarily focused on creating visibility and awareness. It’s [.]. The post Sales And Marketing Alignment Or Integration?

Sales 124

Sales 124

Customer Think

APRIL 7, 2023

Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations, address issues, and ensure customer satisfaction. This is why customer service is the most important department in any business.

Customer Service 69

Customer Service Customer Satisfaction 69

Customer Think

FEBRUARY 4, 2022

How do we change, adapt new methods, approaches, even entirely new business models to engage our customers more effectively? The post Driving Innovation In Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Everything In Sales Is Dead, Long Live Sales And Selling!

Innovation 116

Innovation Sales 116

Customer Think

NOVEMBER 8, 2021

In complex B2B buying, it’s popular to talk about being consultative and/or creating value with our customers. We talk about sales people as problem solvers, working with our customers to identify and help solve their problems. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Too many [.].

Sales 117

Sales B2B 117

Inside Customer Service

MARCH 11, 2021

If you read this blog with any regularity, you know I often write about the importance of having a clear customer service vision. Many employees will work through other job-related challenges if they like and trust the people on their team. Share customer feedback with the team and discuss ways to improve.

Contact Center 256

Contact Center Customer Feedback Gaming Customer Service 256

Customer Think

DECEMBER 4, 2022

Every organization has goals—revenue, earnings, growth, market penetration, geographic penetration, product/offering growth, how they are perceived by customers, how they are perceived in their communities, expansion, competitive positioning, and on and on. The post Can You “Connect The Dots” With Your Customer?

Sales 78

Sales 78

Customer Think

NOVEMBER 22, 2022

Selling is about creating value… Well, yeah, … but we have differing views of value, which often focuses on us and not the value customers need… To most sellers, it’s fitting the customer’s budget and winning because we might have a few more features than the alternatives, or are cheaper.

Customer Loyalty 75

Customer Loyalty Sales 75

Customer Think

DECEMBER 12, 2022

We know insight is critical in engaging our customers, helping them think about their businesses differently. Our ability to discuss relevant insights can be very powerful in inciting customers to think differently, helping them commit to and manage change, helping them in their buying process. Delivering Insight--What Happens Next?

B2B 72

B2B Innovation 72

Inside Customer Service

NOVEMBER 18, 2021

They know I create a lot of content around customer service training, so they ask me for some recommendations. Can I suggest a class, a blog, or a book to help them? This might seem like strange advice coming from someone who makes a living from online training classes , has a blog , and has written several books.

Start-ups 130

Start-ups Sales Customer Service 130

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

AI 69

AI Customer Service Retail Innovation 69

Customer Think

OCTOBER 19, 2021

first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: The Future Of Work Is Not About Where We Work From What's Going On With Digital Business Transformation? Digital Sales Transformation In A Customer First World The Future Of Selling Driven By The Future Of Work!

ML 105

ML AI Sales Technology 105

Customer Think

DECEMBER 6, 2022

The post The Problem With Inbound first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Finding Customers Who Aren't Looking Inbound Works Until It Doesn't "How To Get Customers Come To You." Inevitably, inbound is never sufficient. We ramp [.].

Sales 69

Sales 69

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Customer Think

JANUARY 30, 2022

first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Moving From Information Scarcity To Abundance Selling Would Be So Easy If It Weren't For Those… Salespeople, The Help You Are Giving Your Customers… Virtual Selling Is Not The Future Of Sales!

ML 95

ML Sales AI 95

Customer Think

DECEMBER 1, 2021

Earlier this month, Michael Brenner published a great post at the Marketing Insider Group blog describing how to create compelling customer case studies. Michael offered several valuable suggestions including: Make case studies "relatable" to potent.

78

78

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. In retrospect, this was a wonderful CX lesson.

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. Read this blog to explore three important predictions for 2024 for customer-facing leaders.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Customer Think

DECEMBER 20, 2022

The post Chatting With CHATGPT On Selling… first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Scroll Factor And Problem Solving Are We UnderPerforming Our Potential? Getting Personal About Metrics "How To Get Customers Come To You.". Making "The Number" May Not Be Enough!

Sales 64

Sales Technology Technology 64

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 89

Sales Scorecard NPS Customer Acquisition 89

Customer Think

SEPTEMBER 29, 2021

We were talking about how to engage prospects and customers more effectively. They enthusiastically embraced the idea that we have to talk about what customers are interested in; we have to engage customers in issues critical to them and their business. Related Posts: Rethinking BDRs?

Sales 84

Sales 84

The Customer Service Blog

SEPTEMBER 20, 2023

As many readers will already know, when I’m not editing The Customer Service Blog, I also do university lecturing in the disciplines of Marketing, Management and Business Studies. Darren Bugg Editor, The Customer Service Blog You may be used to paying more for a plane ticket or a train journey during peak times.

Gambling 76

Gambling Hospitality Hospitality Social Media 76

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. A relationship survey is used to gauge the strength of the overall relationship with a customer, and a transactional survey is used to understand how the latest interactions with customers are going.

Net Promoter Score 118

Net Promoter Score Customer Survey VOC Customer Feedback 118

Customers That Stick

NOVEMBER 16, 2020

Note: This blog post contains information related to and provide by a client of CTS Service Solutions. Agara is an autonomous voice engine powered by Real-time Voice AI designed to handle customer support calls without any human intervention. Read the rest here. »

AI 78

AI Customer Service Engineering CX 78

Customer Think

DECEMBER 2, 2022

first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: "Customers Only Spend 5% Of Their Time With Sellers!" We know 60% of committed buying processes end in no decision made. For those that make a decision, we know there is a [.]. The post What If Buyers Were Better Buyers? Buying Is Human.

Sales 59

Sales 59

Customer Think

NOVEMBER 29, 2021

It leaves all the heavy lifting of “buying” to the customer. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: The Future Of Sales Is Virtual. I get why sales people revel in this. PLG is great for sales. We don’t waste [.]. The post Is The Future Of Selling PLG?

Sales 78

Sales Innovation 78

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Their discussion covered three key strategies for powering up customer success. Nick jokes, “it is by far one of the most difficult things in the world.”

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

Customer Think

OCTOBER 20, 2021

The post Great Design Starts From The Outside first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: "What We Sell Is Different Than What We Install" Who Is Our Customer -- A View From The Fashion Industry High Performance Selling, Putting The Pieces Together Customer Service Is Overrated!

Customer Service 75

Customer Service Innovation 75

Customer Think

APRIL 23, 2021

.” This has led to gems of “wisdom,” “PLG is an end user focused growth model that relies on the product itself as the primary driver of customer acquisition… PLG companies are able to grow faster [.]. The post Product Led Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Customer Acquisition 86

Customer Acquisition Innovation Sales 86

Customer Think

JANUARY 21, 2022

We struggle with customer/prospect engagement. We know we have to reach customers through multiple channels. [.]. ” Customer Engagement, It Can Be Really Simple! first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Prospecting Malpractice! We send endless texts.

Social Media 69

Social Media 69

Customer Think

AUGUST 12, 2021

first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Buyer Persona's -- A Great Starting Point For Sales! Building Effective Marketing And Sales Strategies Who Is Your Customer? If Buyers Are Failing, Sales Can't Succeed What's Your Ideal Customer Profile. The post Who Is OUR Buyer?

Sales 75

Sales 75

Customer Think

NOVEMBER 18, 2021

The post The Customer Focused Sales Process first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Performance Management Friday -- Funnel Balance What's The Purpose Of A Pipeline Review? What Is The Customer Completing In Their Buying Journey? What's Your Customer Ready To Do?

Sales 72

Sales 72

Customer Think

AUGUST 30, 2021

We tend to think differently about our behaviors in engaging customers and “selling,” and how we drive change–particularly big change–within our own organizations. We can learn a lot about driving internal change from the very best practices in helping our customers change/buy. But let’s start [.].

Sales 75

Sales 75

Customer Think

NOVEMBER 12, 2021

A frustrated CRO had invited me to help, he was struggling to drive some major changes in their go to customer strategies but wasn’t getting executive support. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: "Fix The Sales Problem!" Related Posts: "Fix The Sales Problem!"

Sales 72

Sales 72

Customer Think

NOVEMBER 24, 2021

It’s always a structured approach to engaging the customer, working with them to make a buying decision. The post Our Selling Process Can Help Our Customers Buy first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: What Is The Customer Completing In Their Buying Journey?

Sales 72

Sales 72