Intercom

JANUARY 11, 2024

Camille is a self-professed customer service nerd and seasoned consultant who has worked with startups like CrowdStrike, Humio, and Nilus, is a mentor at First Round, and advisor to TheLoops, a customer data platform that leverages AI. I started letting that be known, and people pointed me to a community called Support Driven.

Customer Service 86

Customer Service CX AI Start-ups 86

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Every conversation we have contains a deep undercurrent of emotional data that we, as humans, interpret and respond to unconsciously. Cisco predicts that over 80 percent of internet data will be video by this year. Ah, 2022, a new year. Not so fast.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ECXO

MARCH 24, 2024

Hyper-personalization involves leveraging data analysis and digital technology to provide individualized content, products, and services to customers. By analyzing customer data and behavior patterns, AI algorithms can create customized experiences that cater to the unique needs and preferences of each customer.

AI 52

AI Customer Experience Social Media Machine Learning 52

VOZIQ

FEBRUARY 3, 2021

According to Forrester, being data-driven is no longer enough to become a customer-centric business. This blog talks about deploying new self-service modalities, digital touchpoints, data and analytics technology, and migration-to-cloud technologies. We hope you will find this useful! How to Gain CX Insights that Matter.

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Totango

JUNE 28, 2021

Offering a limited free version of a product serves a number of important marketing and sales functions, including: Providing a promotional tool to build brand awareness. These uses make your freemium strategy a powerful and versatile marketing and sales tool. Limited storage space. Limited customer support.

Technology 89

Technology Technology Sales Customer Experience 89

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. A strategic approach and leveraging automation tools wisely can help enhance customer trust and satisfaction in the digital realm. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. Start off by automating the way you deliver emails and blog content to your audience. . Even though it is a good approach, it does not yield the desired outcomes. This will help you deliver appropriate and custom content like emails, blogs, etc., that can cater to the right audience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Beyond Philosophy

FEBRUARY 16, 2015

I’m grateful to my colleague, Richard Vanderveer, for making readers of his blog aware of an insightful report – Return on Word of Mouth, or WOM/ROI – recently issued by the Word of Mouth Marketing Association (WOMMA). Study objectives also addressed fundamental issues: How much of sales, or other tangible objectives, is driven by WOM?

B2C 159

B2C B2B Sales Customer Experience 159

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. Businesses use this technology to make informed decisions while developing marketing strategies.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. In the old days, growing your business was easy.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

Logicalware

AUGUST 9, 2023

In this blog, we summarise the innovative solutions that have contributed to our success and demonstrate how our most innovative products can help your business deliver exceptional customer experiences. By utilising both private and public data centres, Puzzel ensures full compliance with European data storage requirements.

Innovation 52

Innovation AI Customer Experience Case Management 52

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. If you and your client only review data between QBR meetings, neither of you are enjoying access to real-time data.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. I would say our challenge isn’t with the actual tool, it would be with how data is presented across the SAP landscape that leads to 80% of the questions and support tickets.

Innovation 115

Innovation NPS Touchpoint Start-ups 115

Intercom, Inc.

JANUARY 14, 2021

If you’re short on time, here are some quick takeaways: Understanding how people differ and what matters to them helps you understand the different markets and tailor your approach to better suit each segment’s needs. I’m going to learn all these new approaches and theories.” That was the business part.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Totango

SEPTEMBER 17, 2021

What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. This approach is also user-centric. It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs.

Customer Journey Map 74

Customer Journey Map Sales Customer Loyalty Social Media 74

CommBox

NOVEMBER 1, 2021

But there is much more to know about predictive lead scoring – how it works, the data it collects, and the pros and cons. Demographic data, for example, might be considered relevant data. Other data that may be considered include the number of times a prospect or potential client reached a website. .

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Here are the top four ways to use AI and data-driven automation: Personalized emails : Emails will never go out of fashion, especially when they are personalized. This could include increasing conversions, generating leads, or boosting sales.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SugarCRM

JULY 7, 2022

The AI should be smart enough to automatically enter information into the system, freeing your teams from manual data entry to focus more on customer interactions. Capture, Manage and Analyze Customer Data. A data-driven approach is critical to maximizing sales, customer satisfaction , and conversion.

Technology 55

Technology Technology Data Entry ML 55

Aquire

AUGUST 30, 2021

Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. This kind of personalized customer service is driven by segmentation and development of buyer personas.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

MattsenKumar

FEBRUARY 3, 2023

In today’s data-driven marketing environment, metrics are important. In this blog, we give three crucial marketing KPIs you should be employing and how they may help you achieve your company’s objectives. For instance, growth-related data should be looked at if you want to increase brand awareness.

Omnichannel 52

Omnichannel Social Media Sales Technology 52

SurveySensum

NOVEMBER 22, 2023

Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? For example, if you want to increase your online sales, ask customers about their shopping experience on your website. For example, if you want to increase your online sales, ask customers about their shopping experience on your website.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

C3Centricity

MAY 25, 2020

In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision. The Current Situation with Data. Is this your case? The Opportunity.

Technology 77

Technology Technology Agriculture Retail 77

Totango

NOVEMBER 18, 2020

By following the steps outlined below, CS teams can ensure a simple and efficient onboarding process: Share sales data with the CS team to ensure a smooth handover . Develop playbooks for your team to standardize your approach. Share Sales Data with the CS Team to Ensure a Smooth Handover. Usage after onboarding.

Close the Loop 77

Close the Loop NPS Customer Feedback Customer Retention 77

SugarCRM

DECEMBER 12, 2023

Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. If you haven’t read the first two parts, hop on to our blog section and read those before. Enter sales automation.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

SugarCRM

JANUARY 16, 2024

The ever-complicated, often regressive, sibling relationship between sales and marketing would be comical if it weren’t so frustrating. These two departments depend on each other to be successful , yet often don’t take the time to offer ideas and support on sales marketing needs. But think about it for a second. The result?

Sales 26

Sales Social Media Customer Acquisition Education 26

SugarCRM

JUNE 16, 2022

While the pandemic has introduced new customer experience trends and reminded us of the value of relationships, we are increasingly seeing businesses prioritizing service-driven over sales-driven agendas. In reality, AI now has multiple uses and is not limited to just administrative and data-driven tasks.

CX 26

CX Sentiment Analysis AI Machine Learning 26

Lumoa

APRIL 1, 2020

Not only does it make for better experiences overall, but it allows you to take a data-driven approach to tailor every customer’s experience. Instead of relying on your sales team or marketing spend to bring in and retain new customers, you can rely on a highly-personalized (and delightful) customer experience to do so.

Net Promoter Score 83

Net Promoter Score Customer Journey Map Social Media Start-ups 83

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing.

Contact Center 140

Contact Center VOC Social Media AI 140

Totango

OCTOBER 1, 2020

Strategic customer engagement can guide the customer from the promise made by sales, to the delivery of first value, and throughout the entire customer lifecycle. Digital engagement is the most productive approach to scale and optimizes the CSM-to-customer ratio. This is known as your customer engagement model.

Start-ups 71

Start-ups Customer Loyalty Customer Relationship Sales 71

Totango

JUNE 8, 2021

So, it’s important to use your underlying data so that you know what the customers are doing, where they are in their journey and what they need at that time. How much of the automation and messaging is driven and iterated by Customer Success vs. Marketing? along the way to engage them. Watch the full webinar here.

E-commerce 117

E-commerce Sales Technology Technology 117

SurveySensum

OCTOBER 5, 2023

So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey. Pro Tip: Use an effective automotive feedback tool , like SurveySensum, to create, keep track of, and analyze your car dealership satisfaction survey data.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

C3Centricity

MARCH 15, 2018

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data.

Manufacturing 82

Manufacturing Agriculture Retail Entertainment 82

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. But that approach won’t work while making outgoing calls. As per a report released by Salesforce, seven out of every ten customers opine customer service representatives’ awareness of sales interactions is crucial in keeping their business.

Net Promoter Score 52

Net Promoter Score AI Start-ups Contact Center 52

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Great support is key for retention. Know your user.

B2C 118

B2C B2B Social Media Start-ups 118

SurveySensum

JULY 11, 2023

Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. Here’s how you can do it – Collect relevant customer data to understand their preferences and needs. This results in repeat purchases, boosting your sales and customer loyalty.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Totango

SEPTEMBER 24, 2020

In the post-sales journey, onboarding is the first step toward helping the customer use your product to achieve their business goals. Onboarding is your first chance to implement a practical, data-driven approach to customer engagement. More than ever, customer expectation of value begins before they even buy from you.

Start-ups 78

Start-ups Education Customer Retention Customer Satisfaction 78