Remove blog ecommerce-retention-marketing
article thumbnail

Why You Need More than CRM Features for Customer Success

Totango

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. A customer relationship management app is software used to store data about prospect and client interactions in a single database to support sales, marketing, and other business functions. Scheduling sales appointments.

CRM 89
article thumbnail

How CX Helps Deliver Market Success for Manufacturers

SugarCRM

Today, eCommerce and social commerce have become popular across all industries and sectors. More than this, adopting digital transformation initiatives can improve customer retention and acquisition and increase overall revenue share. This blog post is based on an article initially published on Australian Manufacturing News.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Ways to Create a Great Customer Experience Strategy

CommBox

Aside from attracting customers, mission statements and company values have also proven excellent for employee retention. Of course, this will involve tons of market research and actually communicating with the consumers you want to target. Data from Accenture shows that 66% cite transparency as a highly attractive brand quality.

article thumbnail

How to use email marketing to connect with your users

Intercom, Inc.

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. What is email marketing? Plain and simple, email marketing is the tactic of sending marketing messages via email.

Start-ups 150
article thumbnail

12 Helpful Customer Service KPIs You Need To Measure

Aquire

Net promoter score (NPS) Customer retention rate (CRR) Net retention rate (NRR) Gross retention rate (GRR) Conversion rate Average resolution time (TTR) First-call resolution (FCR) Customer satisfaction (CSAT) Social media monitoring Customer engagement metrics Active users Conversation abandonment rate. Let’s get started.

article thumbnail

5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

5 Ways to leverage eCommerce Contact Center Software to improve CX. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Market research. e-Commerce businesses can deliver impeccable customer service to boost their customer retention rate.

article thumbnail

The Omnichannel Experience: Why Companies are Paying Attention to It

Aquire

This means treating all marketing, sales, and customer support channels as stops on one customer journey. To create an omnichannel experience for customers, you need to align your marketing, sales, and customer support strategies. For some inspiration, take a look at companies doing omnichannel right. 2) Follow the leaders.