3 major non-obvious CX trends that surfaced in 2020
Steven Van Belleghem
NOVEMBER 23, 2020
At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. Game of ethics. There were actually 2 dynamics here: first of all, we saw a real concern from a lot of tech companies on fighting bias, racism and fake news in response to the public’s need for more ethical best practices.
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