Totango

JULY 31, 2020

Improve brand image by motivating happily onboarded customers to spread the word about the value and experience you are offering. Example: Healthcare Technology Company A is onboarding a new hospital. It is the first test you must pass to prove your products and services are worth your new customer’s time, energy, and resources.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Totango

AUGUST 21, 2020

Investing in, and effectively managing, customer success is vital to ensuring the long-term stability and growth of your enterprise. “Customer success” refers to the way your business helps customers derive the most value possible from your products or services. Customer Service Vs. Customer Success. CS Defined.

NPS 78

NPS Sports Customer Retention Sales 78

Beyond Philosophy

FEBRUARY 25, 2019

It could be the time and effort involved, the price or how quickly they need the product or service. It could be how much poor service your customers are willing to accept before they say something or leave. It could be the reputation of the brand. You care about the quality of the medical service that you’re getting.

CX 107

CX Hospitality Hospitality Retail 107

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. Empathy and Emotions will be key behavior and brands focusing on these will sustain the crisis and would come stronger and survive in the new world. Each such interaction can help build brand trust and loyalty.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Comm100

NOVEMBER 27, 2017

s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. What is it about the apology that can bring some of the biggest brands and names to their knees, or resurrect brands that seemed as good as gone? rawpixel.com.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

Qualtrics

APRIL 14, 2020

How do we know what services and products to offer them ?”. “Is Late April and early May are probably going to be difficult in America, when many large and midsize cities (New York, New Orleans, Detroit) are expected to overload their hospital capacity and death rates will peak. Polaris Capital’s COVID-19 Blog. Covid Act Now.

Hospitality 37

Hospitality Hospitality Start-ups Innovation 37

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. In this blog, we will explore the same. What is Customer Service? A positive CX can lead to word-of-mouth recommendations, boosting your brand’s reputation.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

CX Accelerator

APRIL 30, 2018

Leaders scratching their heads wondering how they can provide an “experience”, are turning to their Customer Service Representatives (CSRs) and counting on them to make it happen. And of course…a goal-drive, team player with an eye for customer service and experience. I use this point to drive home the fact that THEY are the brand.

CX 140

CX Customer Journey Map Hospitality Hospitality 140

ProProfs

AUGUST 8, 2022

In this blog, you’ll learn all about workplace safety quizzes, including: . Being saddled with bad managers isn’t the only major reason people quit their job. Watch: How to Create Custom Certificates With Your Own Logo and Branding. seamlessly assess and manage large and culturally-diverse learner groups. Reduce turnover.

Construction 52

Construction Transportation Healthcare Manufacturing 52

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I first started as an intern and then as an analyst on our projects, then as a project manager on our projects and now I'm on the business development team - so I'm here to talk about everything we do.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

PeopleMetrics

NOVEMBER 2, 2017

When Sage Hospitality Group reopened the property under The Logan Hotel brand in 2015 , they brought Anthony along. Not only guests applauded his service-oriented, upbeat attitude, but also his fellow employees who were grateful to work alongside someone who exudes such positive energy. Anthony represents the Logan Hotel brand.

Hospitality 91

Hospitality Hospitality Finance Compliance 91