VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Execs In The Know

MAY 22, 2023

The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the curve. For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like?

CX 64

CX Technology Technology Construction 64

Lumoa

FEBRUARY 6, 2018

Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future.

CX 129

CX Customer Experience Education Machine Learning 129

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. AI as the Catalyst for Hyper-Personalization So, how does AI facilitate hyper-personalization?

AI 52

AI Customer Experience Social Media Machine Learning 52

Totango

AUGUST 21, 2020

Investing in, and effectively managing, customer success is vital to ensuring the long-term stability and growth of your enterprise. Customer experience focuses on specific interactions and revolves around how easy and enjoyable it is for customers to use your product. Why Invest in Customer Success? What Is Customer Success?

NPS 78

NPS Sports Customer Retention Sales 78

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Backoffice task and process automation within CX operations have been a godsend on many fronts. How can we address the need with as little friction as possible? Moderator: Andy Bird, Concentrix.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Backoffice task and process automation within CX operations have been a godsend on many fronts. How can we address the need with as little friction as possible? Moderator: Andy Bird, Concentrix.

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. Not problems, but solutions.

Non-Profits 83

Non-Profits Customer Satisfaction Outlook Technology 83

Comm100

NOVEMBER 15, 2022

In fact, 99% of customers believe that companies need to improve their support offering. Contact centres are recognizing the restraints of telephone support and incorporating digital channels as they look to digitalize their operations. What does a digital communication strategy offer that telephone cannot?

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? In this blog post, we have discussed what benefits insurance companies can get by leveraging omnichannel software and how they can choose reliable and effective software. Read Also: How can insurance companies improve customer service?

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

Zendesk

MAY 26, 2021

But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. How has customer service changed? What started as a global health crisis became the accelerant in our transition to a truly digital-first world. If so, you’re not alone.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Doing CX Right

JULY 24, 2019

Many customer experience (CX) experts say yes. ” Secondly, taking action and closing the loop from the insights obtained, which involves a lot of cross-team collaboration to implement improvements. I have to say that while I joined Schindler a year ago, the company was doing a lot right in the area of customer experience.

NPS 40

NPS Net Promoter Score CX Close the Loop 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. But how to do it well often is—especially transformation supporting greater customer-centricity.

AI 98

AI Technology Technology Artificial Intelligence 98

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

APRIL 8, 2022

If you were able to join us for this special event, you know exactly how valuable these sessions were. How Beachbody Became a Digital-First Company. All while lowering costs, improving the agent experience, and creating greater internal accountability. How Fanatics Activated Its CX Data Superpowers.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. NPS surveys or full NPS analytics?

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Fonolo

OCTOBER 26, 2023

custserve #CX Click To Tweet Studies show that channel preference depends on the type of interaction. How to Eliminate Hold Time in Your Call Center What’s reasonable, of course, depends on your customers and their channel preferences. Being proactive is how you present your brand as ‘going the extra mile’ for your customers.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

Comm100

MAY 13, 2020

So it’s little surprise that many companies are on the look-out for a strong omnichannel solution that suits their needs and goals. Shopping for an omnichannel solution can be intimidating. It should be easy to implement, and provide a solid return on investment (ROI). Accommodate your most valuable digital channels.

Omnichannel 59

Omnichannel Artificial Intelligence CRM Contact Center 59

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SugarCRM

OCTOBER 12, 2023

That’s how it is with sales and marketing. Sometimes, sales and marketing misalignment creates a lack of respect for each team’s work and investment. How Can You Tell if Your Marketing and Sales Teams are Misaligned? The only way for a team to improve is if they know what to improve upon. See the problem?

Sales 32

Sales CRM CX Start-ups 32

SugarCRM

OCTOBER 6, 2022

That’s how it is with sales and marketing. Sometimes, sales and marketing misalignment creates a lack of respect for each team’s work and investment. How Can You Tell if Your Marketing and Sales Teams are Misaligned? The only way for a team to improve is if they know what to improve upon. See the problem?

Sales 26

Sales CRM CX Start-ups 26

SugarCRM

FEBRUARY 15, 2022

B2B lead generation strategies rely heavily on digital channels and the abundance of online content. It’s essential to discern which strategies you choose and how you implement them. The biggest struggle with digital channels is making your messaging and content stand out in a highly competitive and crowded online world.

B2B 49

B2B Social Media Engineering Start-ups 49

Intercom, Inc.

JANUARY 18, 2023

This has created an unprecedented demand for digital educational tools and software, accelerating the shift towards online learning and, as a result, triggering a massive growth of the edtech industry. Schools across the world had to suddenly figure out how best to teach their students, and it wasn’t just students in high school.

Education 205

Education Start-ups Technology Technology 205