Execs In The Know

FEBRUARY 16, 2023

Simulation training is quickly becoming the gold standard for organizations of all sizes and industries that want to increase agent confidence and performance. This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach.

AI 52

AI Scorecard Contact Center Compliance 52

Zendesk

MAY 26, 2021

But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. How has customer service changed? Customer service can make or break a business. The definition of customer service. The COVID-19 pandemic also changed customer service for good.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

CX Journey

JUNE 14, 2017

After responding so frequently to this question (or questions - one version is how to get started, one is how to advance) lately, plus hosting a CX Expert Office Hours session at the 2017 CXPA Insight Exchange on this very topic last month, I thought it was time to document some of the advice I give on this.

CX 57

CX Education NPS Start-ups 57

Win the Customer

MAY 12, 2020

Learn about Digital Marketing and how it can help your business grow. In order to drive most of the business, the organizations are seen opting for the outsourcing call centre from distant locations, so as to master the skills in domain and gather significant appreciation and recognition for the same.

Social Media 52

Social Media Artificial Intelligence Sales Start-ups 52

Zendesk

FEBRUARY 7, 2022

Whether you’re a well-established firm or just starting to scale and grow, a successful customer support team can help attract new business, boost retention, and increase sales among your existing customer base. Customer support is having a moment. Here’s what you need to know to get started: In this article. Customer support definition.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

NOVEMBER 8, 2017

But how do you know who is going to be a good match for your team? How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? So, it’s time for you to assemble your live chat dream team. Download Now.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Help Scout

APRIL 16, 2019

It didn’t take long for this new technology to spread into households everywhere, and with the invention of the switchboard 20 years later, phone support was born. By contrast, online service is quite new. Still, few businesses have mastered the art of providing service through online channels. Lack of responsiveness.

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40