Zendesk

OCTOBER 19, 2023

For every new business opportunity unveiled by AI comes very real concerns about a host of issues: data privacy and security, transparency about decision-making, and of course, job security. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

AI 59

AI Healthcare Education Customer Loyalty 59

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

Fonolo

SEPTEMBER 4, 2018

So, there is no direct impact – at least via this use case – on the call center world. We addressed this on the blog: No, Google’s Duplex is Not Going to Replace Call Centers. What about the broader issue of AI catching up with the job of call center agent? Happened to me last week. Are the Robots Going to Take All the Jobs?

AI 209

AI Contact Center Start-ups Innovation 209

Intercom

DECEMBER 5, 2023

And can support teams do the same to convey their true value within their companies – and, in particular, convince other teams of the value of AI-powered support tools? Support teams looking to use their data to show their impact and grow appreciation for their work can take three major learnings from Spotify Wrapped.

AI 97

AI Customer Service Customer Experience 97

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers. Customer health.

B2B 91

B2B ML CRM Customer Relationship Management 91

Zendesk

NOVEMBER 29, 2023

In this episode of Conversations with Zendesk, Tabacniks spoke about managing customer success with AI, the importance of open communication and work-life balance for support teams, and a charming anecdote about exceptional customer service that embodies the Japanese concept of ikigai. I encourage a work-life balance,” she says.

Customer Relationship Management 52

Customer Relationship Management AI Customer Relationship Customer Service 52

Customer Think

OCTOBER 19, 2021

Many think this is being driven by technology, AI/ML. While these will have impact, much like mass automation, computers, the web, there is something deeper driving this [.]. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. The post The Future Of Work Is About More Than Work!

ML 105

ML AI Sales Technology 105

Logicalware

AUGUST 16, 2023

In the era of rapid technological advancement, the synergy between artificial intelligence (AI) and customer service has revolutionised the way businesses interact with their customers. Here at Puzzel, we’re focused on leveraging Generative AI’s capabilities to improve customer satisfaction and reduce contact centre costs.

Artificial Intelligence 52

Artificial Intelligence AI Innovation Customer Satisfaction 52

Execs In The Know

SEPTEMBER 29, 2023

.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. Conversational AI acts as a bridge between humans and computers, facilitating seamless communication. Let’s dive in. To understand, we need to explore its essence.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Execs In The Know

APRIL 8, 2022

Technology changes impact all facets of a business. While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. Operational Challenge #1: Maintaining Staff.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. The Economic Potential of Generative AI: The Next Productivity Frontier (Mckinsey Digital) Generative AI is a new and rapidly evolving field of artificial intelligence that has the potential to revolutionize many industries.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Uniphore

OCTOBER 5, 2021

This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast. That’s the extent to which digitization is being used nowadays to transform the customer service landscape. came to the fore. came to the fore.

Contact Center 100

Contact Center Artificial Intelligence AI Government 100

Totango

APRIL 9, 2024

The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth. Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile).

Sales 106

Sales Business Growth Innovation AI 106

Zendesk

OCTOBER 2, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.

Customer Feedback 64

Customer Feedback Customer Satisfaction AI 64

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. What is ChatGPT?

Education 78

Education AI Artificial Intelligence Compliance 78

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. However, the impact depends on the nature of customer requests and existing workflows. One such transformative tool that has gained prominence is automation.

Customer Service 59

Customer Service B2B AI Innovation 59

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Perceived corruption and inefficiencies within government institutions have significantly impacted public perception, leading many to question the integrity and effectiveness of their leaders and public services.

Government 75

Government Social Media Artificial Intelligence Legal 75

The Customer Service Blog

JANUARY 11, 2023

Members are drawn from across the political spectrum and they debate the impact of customer service on economic growth, business performance and public services. In addition, other common themes discussed by the Group include transport, the skills agenda, Artificial Intelligence (AI), data and employability.

Customer Service 66

Customer Service Artificial Intelligence Transportation AI 66

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. For AI to work, you need comprehensive documentation.

Customer Service 86

Customer Service CX AI Start-ups 86

Shep Hyken

JULY 26, 2021

workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Consider the opening stats.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

VOZIQ

DECEMBER 17, 2020

We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. These blogs have garnered significant appreciation from your fellow readers. Proven Strategies That Will Plug the Leaky Bucket of Customer Revenue. In fact, the average churn rate among U.S.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Helpt

FEBRUARY 14, 2024

This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today. This field is the bridge between the vast expanse of big data and its practical, impactful use in business decisions. In Ugg and Ogg’s day, they had big rocks.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Hodusoft

SEPTEMBER 18, 2023

In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event. Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Tailored scripts boost rep confidence, enabling impactful conversations and deal closures.

AI 29

AI Sales CRM Innovation 29

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Execs In The Know

OCTOBER 5, 2023

Today, a new generation of advanced AI-powered technologies seems sure to fulfill the promise of those early chatbots and deliver effective automation of basic customer service transactions—the kind agents refer to as “breather” calls because they require easy answers and generate minimal stress.

AI 52

AI Contact Center Technology Technology 52

Execs In The Know

MARCH 24, 2023

With the advent of Open AI’s ChatGPT, eCommerce brands have gotten a taste of generative AI. The promise of such technology is generating a lot of optimism about where it can take eCommerce — but will AI let personalization remain a key component of the customer experience ? This is just the baseline of self-service automation.

Customer Experience 52

Customer Experience AI Technology Technology 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. Additionally, government authorities and regulatory bodies may intensify their scrutiny of lending. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lumoa

NOVEMBER 3, 2022

Events marked “Done” now highlighted on Impact page! If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. Hint: its a feature, not a bug.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

CSAT.AI

MARCH 8, 2023

In this blog post, we will discuss how you can ensure your customers get the right answer. Making useful suggestions in chat (whether human or AI based), or in how-to guides can help guide customers to use the language that gets them to their answer. This can lead to frustration on their part and lost sales for you.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach.

AI 52

AI Scorecard Contact Center Compliance 52