Execs In The Know

APRIL 29, 2022

A majority of cases require at least 4 unique applications to solve. A clear correlation between slower page load times and lower agent utilization. Guest blog post written by Fin. To learn more about this topic and others, visit our events page to check out upcoming events.

CX 98

CX Actionable Insights Touchpoint Technology 98

SurveySensum

JANUARY 26, 2024

Landing page with engaging content and a call-to-action to sign up for a free trial. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. Blog posts on fitness tips and the app’s unique approach.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

The Customer Service Blog

APRIL 2, 2021

Since this blog began in June 2016, over 300 articles have appeared on the site. We have checked the statistics section of our hosting company and compiled a list the most popular articles ever to appear on The Customer Service Blog. The following list shows the 10 most read articles on this website. Yet more problems with Lidl 7.

Customer Service 52

Customer Service 52

Kerry Bodine

DECEMBER 30, 2020

Number 4: 3 Questions To Guide Your “New Normal” Customer Experience Strategy. On of the most popular pages on our site gives you access to our free journey mapping template. Number 1: The 4 Types of Customer Journey Maps. Btw, if you want to learn how to do this yourself, join my bootcamp in Feb/March 2021.).

Customer Experience 90

Customer Experience Customer Journey Map Touchpoint Start-ups 90

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

DECEMBER 5, 2023

So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions. Were you able to navigate to your desired page easily? How would you rate the consistency of design elements across product pages? Did you experience any issues with page loading during your visit?

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

NOVEMBER 20, 2023

That’s what this blog is about—sharing 20 simple questions to ask your customers during their time on your website, helping you understand what they like and don’t like. Landing Page Valuable insights into your website’s traffic sources Upon landing or initial interaction What was your initial impression?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

Fonolo

OCTOBER 18, 2017

Last month we shared 4 Call Center Reports Worth Your Time. A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. DOWNLOAD THE FREE 11 PAGE REPORT TODAY. Hope you’ve read them all because here comes the next batch! Who wrote it: ContactBabel. Getting to Iconic.

Contact Center 117

Contact Center Customer Satisfaction NPS Touchpoint 117

Help Scout

MAY 20, 2021

You might think the content on this page would be found in the site’s help center, but it’s actually in the resources section of Mailchimp’s marketing site. Mailchimp 101 shows a real understanding of the customer journey, the customer onboarding process, and the steps new users need to take to start using the product successfully.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

SurveySensum

JULY 7, 2023

If yes, then this blog is for you. Product Listing or Category Pages Feedback Survey After your customer has had their first interaction with your brand website, the next step – explore your products to make a purchase. Was the product variety on the listing page satisfactory? to enhance your customer’s shopping journey.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

If yes, then this blog is for you. Product Listing or Category Pages Feedback Survey After your customer has had their first interaction with your brand website, the next step – explore your products to make a purchase. Was the product variety on the listing page satisfactory? to enhance your customer’s shopping journey.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

Execs In The Know

NOVEMBER 22, 2022

Ensuring all employees have a common language will alleviate communication woes and keep everyone on the same page, regardless of how many customer languages your team supports. Guest blog post written by ChatLingual. A shared common language among internal teams provides multi-skilling opportunities and boosts job satisfaction. .

Contact Center 98

Contact Center CX Technology Technology 98

Logicalware

MARCH 14, 2022

In this blog, we’ll take a look at voice bots and how they work. Check out our latest products and features on our What’s New page. That’s why many companies are now switching to Intelligent Virtual Assistants (IVA) or ‘voice bots’, which eliminate the need for complex menu structures and deliver a better first impression to customers.

Start-ups 96

Start-ups CRM Sales Technology 96

ProProfs

JANUARY 25, 2019

If you’re done with adding more and more content to your blogs and are looking to try something new to make them more exciting, try quizzes such as ‘what would you do if you were caught in these situations’. Quizzes can literally save your blogs from cramming up with written content and make them a more interactive concept for your readers.

60

60

Fonolo

APRIL 17, 2018

Surprisingly, service level is in 4 th place! Here is some further reading from our blog: Is an 80/20 Service Level Your Call Center’s North Star? Call Center Metrics: 4 Pitfalls You Need to Avoid [Whitepaper]. Whitepaper] Call Center Metrics: 4 Pitfalls You Need to Avoid. DOWNLOAD THE FREE 13 PAGE REPORT TODAY.

Contact Center 106

Contact Center Net Promoter Score Customer Satisfaction Technology 106

Logicalware

JANUARY 25, 2022

You can read more about Total Experience in our breakout blog here. Check out our Media & Insights page for webinars, white papers, blogs and press releases that will keep you in the know. [1] Omnichannel. Omnichannel customer service was a ‘nice-to-have’ for many years. 3] Puzzel’s 2021 Retail Survey.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Beyond Philosophy

OCTOBER 9, 2015

In their Big Data roundup this past June, Cloud Tech’s blog showed the results of a study. Was the page uninviting? Was the Call to Action on the page unclear? If you enjoyed this post, you might be interested in the following blogs: The Big Hole in Big Data. 4 Ways to Gain Customer’s Trust in Data Security.

Customer Relationship 164

Customer Relationship CX Customer Experience Customer Retention 164

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Analyzing Popular Articles and Navigation Patterns: Understanding how users move from one page to another provides valuable information about their journey on your platform.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 26, 2023

The survey revealed that The shipping process was too slow Customers encountered technical glitches with the website’s checkout page. Armed with this feedback, he made improvements to his website’s user interface, optimized the shipping process to speed up delivery, and also fixed the website’s checkout page.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

Comm100

JUNE 15, 2022

Below is our 4-step plan to launch and brand a customer experience program. For example, you may find that many users are exiting a particular page of your website before clicking the desired call to action or finalizing a transaction. of the changes you propose. Push for change actively. Conduct surveys and collect data.

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Customer Bliss

AUGUST 13, 2019

” [Read more about this topic in this blog post , in which I share a case study that illustrates this point.]. End the 4-hour service window! ” moment: See more comics from the book, as well as quotes from my videos, interviews, and blog posts on my Instagram page. Lost wages + productivity = irate customers.

Gaming 54

Gaming Customer Satisfaction Innovation Customer Experience 54

SugarCRM

JANUARY 11, 2024

Think of lower-value tasks such as product descriptions on a website or very descriptive landing pages for standard products. In in-person brainstorming sessions, this technology can ease the burden of having a blank page and having an idea generated by AI to work around, adapt, and strategically develop content.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. 4) Missing the Details or Completely Missing the Point Sometimes the agent misunderstands the question or just glosses over part of it. 6) Unnecessary Escalation A workflow for ticket handling and policy for escalations keeps a service team on the same page.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

ECXO

MARCH 24, 2024

4. AI and Real-Time Personalization One of the most exciting capabilities of AI is real-time personalization. 2. Browsing Behavior: Details about the websites visited, pages viewed, products searched, and time spent on each page. This data helps in understanding their buying patterns and preferences.

AI 52

AI Customer Experience Social Media Machine Learning 52

ProProfs

FEBRUARY 25, 2021

But first, what would a quiz for your WordPress blog help you achieve? Quizzes can do more than just entertain your readers; they can help increase your blog’s engagement and grow conversions. The typical conversion rate of a WordPress blog is just 1-3%, while the average lead capture rate of a quiz is around 32%. .

Entertainment 52

Entertainment Social Media Start-ups CRM 52

Totango

FEBRUARY 23, 2023

Visit our events page frequently for future updates of where we’ll be. The post 5 tips to supercharge your CS operations playbook appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Start somewhere, even if you’re ‘in the red’ Measure what matters, even if you know the numbers aren’t going to look good.

Net Promoter Score 83

Net Promoter Score NPS Touchpoint Technology 83

UJET

AUGUST 5, 2020

The most productive meetings require preparation – they have an outline in the calendar invite, web page references already loaded and ready to view in a browser window, and have answers to predicted questions or objections. The post 6 Tips for Working Remotely While Living Abroad appeared first on UJET Blog.

Start-ups 133

Start-ups Actionable Insights 133

Futurelab

MARCH 20, 2022

Here’s a blog post about how to improve the employee experience across the five stages of the employee lifecycle. This 52-page report is packed with many interesting findings you ought to consider as you plan out your CX strategy work for 2022. Read it and then share it with your peers in HR.) Use them when you hire, fire, and promote.

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. An example of a poor integration would be using web links to redirect customers to an order page. Step 4 – Do you have the resources to train your chatbot? Step 1 – What are your goals? Product Tour.

Customer Service 76

Customer Service Social Media Artificial Intelligence AI 76

SurveySensum

NOVEMBER 21, 2023

To use a product feedback form, you should include it on the product page or after a purchase. You should launch this survey at the end of the blogs or articles written on your website. To use a “Was it Helpful” form, integrate it at the end of articles or pages. So, how can you implement this?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

Execs In The Know

FEBRUARY 18, 2023

Without those data points, call coaching software consistently hovered around a 4 out of 5 in helpfulness for new and tenured agents alike. Guest blog post written by Lior Torernberg at Balto. To learn more about this topic and others, visit the events page to check out all of our upcoming events.

Contact Center 52

Contact Center Compliance Start-ups Sales 52

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 4 — Build Partnerships. We invite you to visit our Events Page to learn more and consider joining us for our next event.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Rather than taking the time to relay complicated directions, a live chat window allows agents to directly link members to the correct page on a site. Improve agent experience. Learn more.

Omnichannel 71

Omnichannel Social Media Start-ups Innovation 71

Execs In The Know

OCTOBER 11, 2022

Guest blog post written by Knowbl. To learn more about this topic and others, visit the events page to check out all of our upcoming events. The post Your CX Journey Is Broken at the Front Door — and You Can Fix It, Quickly appeared first on Execs In The Know.

CX 52

CX Artificial Intelligence ML Machine Learning 52

CX Accelerator

DECEMBER 10, 2019

Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. 4) Get Crafty! . I leverage a 22 in x 28 in page so that I can print it out to-size at a print shop! Find her work on the Tin Cans & String blog! 3) Let the search begin. . Start assembling your vision board.

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. 4) Get Crafty! . I leverage a 22 in x 28 in page so that I can print it out to-size at a print shop! Find her work on the Tin Cans & String blog! 3) Let the search begin. . Start assembling your vision board.

Start-ups 182

Start-ups Gaming CX Customer Service 182