SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Best Times to Send a Survey in 2024 1.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? By simplifying surveys and making them concise and relevant.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

PeopleMetrics

JULY 17, 2018

Market research provides answers to a specific question and provides those answers in the aggregate. And in providing these answers, market researchers often wisely take a small sample of the overall population, which is less expensive and faster than surveying all customers. So What is VoC? Then what is it?

VOC 210

VOC CEM CX Customer Feedback 210

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. It usually starts with a simple question: “Why are you leaving?”

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Customer Service Life

OCTOBER 28, 2023

I rode that high horse for a long time — even marking team members down on their quality evaluations for failing to end calls with that simple question. In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. Does the question apply to text-based channels?

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? What products, right? The answer was as vague as the question and the survey missed the mark. Secondly, the framing of the question is wrong here.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

NOVEMBER 21, 2023

NPS Form CSAT Form CES Form Product Feedback Form Was it Helpful Form Subscription Cancellation Form 1. It typically asks a straightforward question: → How likely are your users to recommend it to others on a scale from 0 to 10? When to launch this survey? Embed this form on your website or post-interaction surveys.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Conduct CSAT and NPS Surveys.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Lumoa

MARCH 10, 2022

Customer feedback is what your customers are telling you about your product. Create content addressing customer questions Reviewing your customer feedback will help you understand the kinds of questions your customers are asking. Your marketing team can then create content to help answer these questions at scale. 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

NOVEMBER 16, 2023

Now comes the question – how to get customer feedback on the website? On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. But first, gauge their satisfaction and engagement levels with employee engagement surveys.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

NOVEMBER 20, 2023

So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. Now, by collecting website feedback, you’ve learned a lot about what your users think about your products. Where are you located?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list. Customizing your survey with additional response fields.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions. These questions are tailored to give you effective website feedback and deliver exceptional user experience.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do? So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

JUNE 3, 2022

As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Checking in periodically allows you to engage customers and see if they have any questions, concerns or comments. Email: Hi, [Customer Name].

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In this blog, we’re going to delve into the best employee feedback tools. Look for features such as anonymous surveys and unique links. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 16, 2023

When customers have to jump through hoops to buy a product, contact customer service, or report an issue, they usually end up feeling frustrated and abandoning the company. Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Inside Customer Service

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. In this post, I'll attempt to answer a few questions with help from Bliss and Weader: What does a Chief Customer Officer do?

Contact Center 130

Contact Center CX Sales Customer Experience 130

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Fonolo

AUGUST 18, 2020

In this article, we’ll explore how you can measure consumer perceptions with both methods, as well as how to use behavioral data to help you form better questions. If you do not have access to these tools, consider using a post-sale customer satisfaction survey. These don’t need to be complicated surveys — quite the opposite.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

Totango

JULY 6, 2021

In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. Referring your products to others is a strong sign of customer loyalty. NPS data can be collected through surveys conducted after purchase or at other strategic moments in your customer life cycle.

Customer Loyalty 110

Customer Loyalty Net Promoter Score NPS Voice of the Customer 110

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Don’t Prefill your forms: Customers are not happy with prefilled forms as it does not fill the important fields like the product list, etc. Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. .

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

SurveySensum

OCTOBER 26, 2023

So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. The survey revealed that The shipping process was too slow Customers encountered technical glitches with the website’s checkout page.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52