Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. Expansion opportunities.

B2B 91

B2B ML CRM Customer Relationship Management 91

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? They seek personalized experiences, and value authenticity and engagement over generic sales pitches. The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Sports AI Touchpoint 106

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Customer Think

DECEMBER 4, 2022

Every organization has goals—revenue, earnings, growth, market penetration, geographic penetration, product/offering growth, how they are perceived by customers, how they are perceived in their communities, expansion, competitive positioning, and on and on. first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 78

Sales 78

Customer Think

NOVEMBER 29, 2021

I read a lot of commentary from “experts” about PLG–Product Led Growth. Apparently, much of the “future of sales,” will be driven by PLG initiatives. I get why sales people revel in this. PLG is great for sales. first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 78

Sales Innovation 78

Intercom, Inc.

MAY 13, 2022

Useful for brands both large and small – as well as for B2C and B2B marketers – leads are vital to a business’ growth and sustainability, but many companies struggle with how to generate solid, actionable customer leads. . Captured leads are usually funneled from lead generation software tools into sales and marketing databases.

B2C 118

B2C Social Media B2B Sales 118

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Are your sales dropping? Still, your call center software can do a lot more for sales than you think. . Providing data-driven insights .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth.

Innovation 85

Innovation Outlook CRM Sales 85

Customer Think

APRIL 23, 2021

The SaaS world has “discovered” a something new to drive revenue growth. They’ve labeled this innovative approach, “product led growth.” The post Product Led Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Driving Growth Can Insight Become Commoditized?

Customer Acquisition 86

Customer Acquisition Innovation Sales 86

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Customer Retention 124

Customer Retention Sales Business Growth 124

Customer Think

APRIL 25, 2021

I wrote about Product Led Growth. The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Sales And "Product Led Growth" How SaaSy Is Your Sales Model?

Sales 78

Sales 78

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. .

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. By putting the customer at the heart of operations, businesses can unlock growth and success for everyone in play.

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

Totango

OCTOBER 12, 2022

While acquiring new customers is essential, ongoing development and deepening of relationships with existing customers is also vital for growth. The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments.

Sales 110

Sales Customer Retention Innovation Customer Experience 110

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. The best of the blog. Significant digits: 240 blog posts, 18 videos. In Intercom’s next chapter, we intend to deeply embrace automation and bots to help businesses dramatically enhance their customer experience and achieve faster growth.”. We killed the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Blog content.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t? of sales emails are opened.

Sales 224

Sales CRM Social Media Customer Acquisition 224

VOZIQ

AUGUST 13, 2023

Customer-obsessed businesses have one focus, a happy customer, and we have some books that show how much-satisfied customers contribute to the company’s overall growth. Find our pick of books from every quarter for customer retention/service and much more in our blogs section. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Totango

MARCH 8, 2022

Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr. Event and Program Manager; and Trish Whitney , VP of Growth Marketing. . Director of CS; Anne Ting , SVP Marketing; Monique Nguyen , Sr.

Sales 86

Sales 86

Hodusoft

JANUARY 18, 2022

The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. Biggest drivers of Auto Dialer Market in 2022. What is an autodialer? Evolving call centers.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Totango

JULY 8, 2022

To “shift right” means to reorient your business from an acquisition-based operating model, where the focus is on top-of-the-funnel activities like marketing and sales, to a customer value-based operating model, where the entire organization is focused on providing valuable experiences to customers at every stage of the journey.

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

Finance 91

Finance Customer Retention Sales Technology 91

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams.

Customer Satisfaction 83

Customer Satisfaction Sales 83

Totango

AUGUST 3, 2021

Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. While giving away too little value can fail to motivate premium upgrades, giving away too much can be equally damaging to sales. Why Is Freemium a Good Sales Strategy (When Done the Right Way)?

Sales 118

Sales Social Media Engineering Technology 118

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Are you satisfied with the amount of time your sales team is spending on closing new logo sales? How competitive are your typical negotiations?

Sales 71

Sales Customer Relationship Customer Retention 71

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. The post Totango AI innovations set to boost customer success productivity appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 98

Innovation AI Engineering Sales 98

ClientSuccess

DECEMBER 12, 2022

Despite being left to their own devices, the tenacious and devoted team member used sheer dedication and hard work for the betterment of the account — periodically seeing assistance from sales counterparts every now and then. Variable on Retention and Growth. Achieving both retention and growth is essential for long-term success.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

Totango

JUNE 15, 2022

What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn? If you’re a Chief Revenue Officer (CRO) today, your initial answer may be to panic.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

Totango

JUNE 8, 2022

These companies are seeing net revenue retention (NRR) rates at over 125%, driving 10x growth, and have extremely low churn rates at 3% or less. In order for a high-growth operating model to work, you have to move to a customer-value-driven approach. Eliminate Chokepoints . Enable Digital-First Customer Success. How do you do this?

Start-ups 87

Start-ups CRM Sales Technology 87

TeamSupport

DECEMBER 7, 2020

This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets. First, let’s look at potential for growth. The system will alert the appropriate sales rep so they can take immediate action. The system will just let them know.

B2B 98

B2B Sales 98

Totango

DECEMBER 20, 2023

Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Customer Think

APRIL 29, 2021

.” Depending on who is making the argument, there is talk about combining Sales and Marketing for a more cohesive strategy to drive revenue generation and revenue growth. The post Thinking About “Rev-Ops” first appeared on Partners in EXCELLENCE Blog -- Making A Difference. As we consider this concept, [.].

Sales 69

Sales Customer Experience 69

Intercom, Inc.

OCTOBER 2, 2018

We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. Our final color palette.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

Totango

JULY 11, 2023

—Mid-market leader Totango streamlines the customer journey We believe that CS is a cross-functional sport , so as touchpoints with customers become evermore fluid, ensuring consistent communication between your product, marketing, sales, and CS teams is paramount.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82