Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth.

Innovation 85

Innovation Outlook CRM Sales 85

Totango

JANUARY 22, 2024

In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Most expect to see CS emerging as a growth engine. Additionally, our CAB members are buzzing about AI.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Fonolo

DECEMBER 6, 2022

Your call center demands your attention and careful planning if you want to see it grow in efficiency and revenue. . When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Are your sales dropping?

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Customer Think

DECEMBER 4, 2022

Every organization has goals—revenue, earnings, growth, market penetration, geographic penetration, product/offering growth, how they are perceived by customers, how they are perceived in their communities, expansion, competitive positioning, and on and on. first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 78

Sales 78

Customer Think

APRIL 23, 2021

The SaaS world has “discovered” a something new to drive revenue growth. The post Product Led Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Sales And "Product Led Growth" Not All Revenue Is "Good Revenue" Yeah, You're Making Quota, Are You Doing Your Job?

Customer Acquisition 86

Customer Acquisition Innovation Sales 86

Customer Think

APRIL 29, 2021

There’s a lot of discussion about creating a role/function in the organization responsible for “Revenue Operations.” ” Depending on who is making the argument, there is talk about combining Sales and Marketing for a more cohesive strategy to drive revenue generation and revenue growth.

Sales 69

Sales Customer Experience 69

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

FEBRUARY 23, 2024

On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn. Marketers are increasingly targeted at driving pipeline and impact on revenue, but [the job] doesn’t end there.

Customer Acquisition 91

Customer Acquisition Sales CRM Innovation 91

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

TeamSupport

NOVEMBER 11, 2020

This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

Engineering 98

Engineering Education Sales Technology 98

Totango

JULY 15, 2021

In the past, most organizations have relied on a Chief Operating Officer (COO) or Chief Revenue Officer (CRO) to fulfill this critical position, but as the role of CS expands and integrates into other parts of the business, this is no longer feasible and CCOs are becoming critical. The Difference Between a COO, CRO and CCO.

Start-ups 123

Start-ups Customer Relationship Education Customer Retention 123

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

Customer Think

APRIL 25, 2021

The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Sales And "Product Led Growth" How SaaSy Is Your Sales Model? Should Marketing Be Measured On Revenue? Related Posts: Product Led Growth Yeah, You're Making Quota, Are You Doing Your Job?

Sales 78

Sales 78

Totango

JULY 19, 2022

Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. . How Your Customer Success Platform Can Replace Your CRM.

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

ClientSuccess

DECEMBER 12, 2022

Despite being left to their own devices, the tenacious and devoted team member used sheer dedication and hard work for the betterment of the account — periodically seeing assistance from sales counterparts every now and then. Revenue Retention Target = 90%. Revenue Expansion Target = $50,000.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

TeamSupport

DECEMBER 7, 2020

On the other hand, when 70% or more of revenue comes from existing customers 1 , you must pay close attention to indicators that a customer might be increasing seats or adding user groups to ensure you don’t miss a valuable upsell opportunity. The system will alert the appropriate sales rep so they can take immediate action.

B2B 98

B2B Sales 98

TeamSupport

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. Analysis of sales pricing, commitments and deal quality. H istorically, B2B customer support departments have not been thought of as revenue generating.

B2B 78

B2B Sales Business Operations Customer Satisfaction 78

Totango

DECEMBER 20, 2023

Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. Organizations who are proficient in scaling their recurring revenue models are what we at Totango like to call “customer success pacesetters.” The post How to Scale Your Recurring Revenue Model appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Start-ups 87

Start-ups CRM Sales Technology 87

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. The article shows how Generative AI could create new products and services for recurring revenue businesses, improve customer experiences, and automate tasks. By investing in marketing, they can build a stronger foundation for long-term growth and resilience.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Totango

AUGUST 9, 2022

This yields superior customer satisfaction, translating into higher revenue for your business. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. What Is B2B Customer Segmentation? Customer needs and wants.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Hodusoft

MAY 11, 2022

Nature of revenue model: Business communication serves as a powerful tool when it comes to generating revenue by providing quality CX. The blog covers all the important factors differentiating on-premise PBX and hosted IP PBX solutions. Hope this blog helps you in making an informed decision on business communication.

CX 98

CX Government Actionable Insights Omnichannel 98

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. H istorically, B2B customer support departments have not been thought of as revenue generating.

B2B 98

B2B Sales Gaming Education 98

Intercom, Inc.

NOVEMBER 6, 2018

When making a plan to hit their quota, most sales reps look at how much potential revenue they have in their pipeline. The larger your pipeline, the more revenue you’ll bring in. That’s why sales velocity is such a powerful metric for sales reps like me. What is sales velocity? Sales cycle length.

Sales 120

Sales Start-ups 120

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Ready to get started?

Net Promoter Score 84

Net Promoter Score NPS Sports Actionable Insights 84

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Workflows can also be initiated for adding agents or product capabilities to plans, potentially kickstarting billing, training, or sales calls.

Customer Service 59

Customer Service B2B AI Innovation 59

ClientSuccess

FEBRUARY 8, 2023

NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue. ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

Totango

APRIL 30, 2021

To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. The procedure for calculating CAC can be expressed through the formula: CAC = Total marketing and sales costs for customer acquisition / Total number of customers acquired. The result is your average CAC.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

TeamSupport

NOVEMBER 10, 2020

Services drive recurring revenue by helping customers to successfully adopt and apply products.”. That’s how the new whitepaper by ServiceXRG introduces the concept of how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. value of relationships.

B2B 59

B2B Sales Education Business Operations 59

TeamSupport

JULY 20, 2020

1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. 1 This blog is inspired by Technical Support Excellence , a report by Service Excellence Research Group, LLC. Download the complete report.

Net Promoter Score 98

Net Promoter Score B2B NPS Customer Satisfaction 98

SurveySensum

NOVEMBER 3, 2023

– Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. In this blog, we’ll explore seven customer service trends for 2024. Trend 2: Revenue Generation at the Core of Customer Service What makes Amazon great?

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

VOZIQ

AUGUST 13, 2023

Whether you are a sales professional looking to hone your skills or a business owner looking to boost your sales and retain more customers, this book has something for everyone. Develop a wonderful client experience, sell more, and boost revenues by David Y. These were our picks for the quarter.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52