Totango

AUGUST 3, 2021

Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. While giving away too little value can fail to motivate premium upgrades, giving away too much can be equally damaging to sales. Limiting customer support. This error is the opposite of the previous one.

Sales 118

Sales Social Media Engineering Technology 118

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Outlook 113

Outlook Innovation Omnichannel Education 113

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Automating our sales and marketing. On our pricing page , the bot triggers almost immediately and offers assistance with choosing a plan or connecting with a sales rep. The Custom Bot on our pricing page.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Tech support.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.

Retail 57

Retail Finance Sales Customer Service 57

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.

Sales 71

Sales 71

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . FACT: Authoritative, hands-off, influential, transactional, and employee-centric are five different types of leadership styles that support call center development in different ways.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

B2B 91

B2B ML CRM Customer Relationship Management 91

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. What Is Customer Support Enablement? What Is Sales Enablement?

B2B 82

B2B Net Promoter Score Education Social Media 82

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support platforms. These various tools help facilitate interactions between you and your clients by enabling you to monitor customer activity, letting you carry on conversations and helping you deliver support.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Intercom, Inc.

OCTOBER 2, 2018

We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. Our final color palette.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

OCTOBER 12, 2022

To get a sense of the true impact of customer success teams on the businesses they support, we asked industry professionals which departments they spend the most time working with. The post How customer success teams drive value through collaboration appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 110

Sales Customer Retention Innovation Customer Experience 110

Customer Think

AUGUST 16, 2021

Usually, there’s a whole bunch of data to support why this is important. For example, sales people can make back to back sales calls through the [.]. The post Virtual Selling Is Not The Future Of Sales! Part 2 first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 78

Sales 78

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. We killed the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. ” On Support.

Engineering 150

Engineering Start-ups Gaming Sales 150

Zendesk

FEBRUARY 17, 2022

And if you wait to interact with them until the end of their decision-making process, you’re missing out on profitable sales opportunities. Essentially, it’s what a sales funnel looks like from a prospect’s perspective. This allows your sales reps to be more intentional about what actions they’re taking and when.

Social Media 98

Social Media Sales Education CRM 98

TeamSupport

DECEMBER 7, 2020

But how can a salesperson or account manager be proactive in addressing either of these scenarios when they don’t live in your ticketing system all day and don’t analyze support reports on a regular basis? If your support software features custom automation triggers , they won’t need to. The system will just let them know.

B2B 98

B2B Sales 98

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells.

B2B 79

B2B Sales CRM Artificial Intelligence 79

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Contact Center Social Media CX 136

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Automation enables the elimination of repetitive, mundane tasks, freeing up valuable time for support agents to focus on more complex and high-value tasks.

Customer Service 59

Customer Service B2B AI Innovation 59

Customer Think

OCTOBER 18, 2021

Too often, we find the data that supports what the views we may have already formed. We may have problems with certain people, we find the data that supports them being the wrong people, so we can move them out of the organization. Alternatively, we [.]. Look At Our Dashboards" Is Your Customer Prepared For This Meeting?

Sales 69

Sales 69

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

Finance 91

Finance Customer Retention Sales Technology 91

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . With almost 90% of customer journeys beginning online, they’ve become an essential channel for generating business leads and delivering customer support. And finally, you’ll need a solution that supports co-browsing/navigation.

Engineering 98

Engineering Start-ups Sales NPS 98

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Above all, thanks for reading, sharing, and listening to our content. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. What is chatbot marketing?

Sales 177

Sales Start-ups Engineering Technology 177

Zendesk

NOVEMBER 15, 2023

“We have a lot of big ideas about how we want to improve our customer experiences across sales, servicing, and support,” Lye said. We’re beginning to think about what is the next generation, what will the next step look like?”

Technology 52

Technology Technology Transportation Customer Experience 52

Customer Think

APRIL 29, 2021

.” Depending on who is making the argument, there is talk about combining Sales and Marketing for a more cohesive strategy to drive revenue generation and revenue growth. Some will add in Customer Experience/Service/Support. Related Posts: "We Really Don't Care About Revenue" Sales People Need To Pay Their Way!

Sales 69

Sales Customer Experience 69

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy. Customer needs and wants.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Customer Think

NOVEMBER 12, 2021

A frustrated CRO had invited me to help, he was struggling to drive some major changes in their go to customer strategies but wasn’t getting executive support. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: "Fix The Sales Problem!"

Sales 72

Sales 72

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 106

Sales Sports AI Touchpoint 106

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. However, these are primarily sales functions, not customer success functions. Customer success tools can help you with sales, but they go beyond sales management.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

Provide Support

DECEMBER 7, 2021

The post 10 Tips to Boost Your Post Holiday Sales appeared first on Provide Support Blog.

Sales 68

Sales 68

Fonolo

JULY 5, 2023

People are willing to forgive brands for making mistakes and want to support local brands. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Remember that the customer experience doesn't end when you make the sale.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

TeamSupport

NOVEMBER 11, 2020

Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue. ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices.

Engineering 98

Engineering Education Sales Technology 98

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. CSM role duties may vary by company.

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90