TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power.

B2B 59

B2B Customer Relationship Sales Customer Service 59

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. CS refers specifically to the process of helping to solve customers' needs and problems, oftentimes after that problem has already occurred.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Before they did any coding, they walked through the app ideas with dealerships, did paper prototypes, and explored pain points. Fearlessly, with no holds barred.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Intercom, Inc.

JULY 21, 2022

Let’s actually try and write it down. Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? You can hear or read the full interview on the Intercom blog. Historically, Slack relied heavily on virality for its growth.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Comm100

MARCH 25, 2024

And Comm100’s AI-infused Chatbot helps customers solve simple queries, reducing queues and saving companies time and money. If your goal is to assist B2B clients with daily business activities, consider making your bot available on Slack. Source: Acebot Chatbots can serve other purposes, too.

Start-ups 96

Start-ups AI Customer Expectations Social Media 96

Intercom, Inc.

AUGUST 25, 2020

Usually, startups that have come to market with a good product from the very beginning have identified some need in the world and some customer problem that isn’t solved or some opportunities to do something better. One simple one is competition. So in a sense, they have very little direct competition.

Start-ups 238

Start-ups Engineering Sales B2B 238