blog solve-pain-points-b2b-ticket-management 
TeamSupport
JULY 6, 2020
because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.
TeamSupport
OCTOBER 19, 2020
In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Knowledge is power.
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Intercom, Inc.
JANUARY 14, 2021
And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Support tickets, chat threads, and conversations have plenty of information waiting to be distilled. I started as a product manager and ended up as the VP of product.
Zendesk
MAY 26, 2022
An important note: 40 percent of B2B buyers consume three to five pieces of content before ever speaking to a sales rep. 70 percent of B2B buyers say they wish the content was more tailored to their pain points, so it’s critical to select the appropriate sales collateral at this stage. Keeps your interactions fresh.
Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.
SurveySensum
AUGUST 7, 2023
Struggling to make B2B customers happier? It’s time to unleash the potential of your B2B customer experience. Dive into our guide for 8 simple yet powerful practices to help you improve your B2B customer experience and set your business apart from the competition. to resolve their issues efficiently. What did they do?
Intercom, Inc.
APRIL 15, 2021
If you’re automating things for no other reason than to save you the trouble of answering phones, or if it’s creating friction and making customers jump through endless hoops when they’d rather just speak to a support agent, then, as Francis points out, it’s actually a problem, not a solution. Adjust expectations around AI.
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