Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Best-selling author, podcast host, and influencer Colin Shaw is also worth following. As the name suggests, there’s a new Trends Report every year. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

Zendesk

FEBRUARY 17, 2022

These tools organize the selling process and automatically capture all customer names and activities, saving sales reps valuable time. They’ll sift through blogs, review sites, social media posts, and forums to explore solutions and get feedback from people with similar circumstances to their own. A buyer’s journey example.

Social Media 98

Social Media Sales Education CRM 98

The Customer Service Blog

DECEMBER 15, 2022

Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. But if the price is too low, then the company might sell a lot of products, but make no profit from these sales. You are a supplier seeking demand.

Finance 80

Finance Transportation Construction Engineering 80

ClientSuccess

FEBRUARY 22, 2023

This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Execs In The Know

FEBRUARY 17, 2023

By being more selective and strategic on the types of content that warrant a response and the level of urgency assigned to them, customer care teams can find the time to put down the firehose and focus more on joy share and suggestive selling tactics. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

ClientSuccess

DECEMBER 12, 2022

This bonus model generally focuses on both quantitative objectives (retention, upsells or cross-sell measures) as well as qualitative ones (contributing to the team mentality). I suggest you mirror the OTE split ratio (keep it simple) and use the same percentage split for retention vs expansion. Variable on Retention and Growth.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

The Customer Service Blog

MARCH 9, 2023

This is an update to our previous blog article which was published on 7th April 2022. Post Offices and shops that sell stamps will receive stocks of barcoded ones over the next few months. Each retailer will continue to sell its existing stamps but when it orders more, it will get barcoded ones.

Retail 52

Retail Customer Satisfaction Customer Experience 52

Beyond Philosophy

JANUARY 20, 2020

If your door-to-door salesman can get his toe in the door to the prospect from closing it, escalating commitment suggests that the prospect will eventually invite the salesperson in and buy whatever he’s selling. That suggests that you should have a natural entry point for people. Getting Customer to “Yes”.

Start-ups 178

Start-ups Sales Manufacturing Customer Loyalty 178

Shep Hyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity. Fast Company) As we move closer to recovery in the U.S.,

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. High adoption rates suggest that users find value in these features, while low adoption rates may indicate a need for improvement.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. You could use the Content Showcase app to point them to webinars that have a chance to sell them on your pitch. How we gave our Messenger a home.

Start-ups 215

Start-ups Sales 215

Beyond Philosophy

OCTOBER 11, 2018

We all want to sell more. They even include a return envelope and suggested donation levels to help you along your decision-making process. Return labels example aside, using the principles of reciprocity in your sales strategy is a fantastic way to sell more to your customers. So how do we do this? The reciprocity isn’t there.

Sales 137

Sales Customer Loyalty Start-ups Customer Experience 137

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. In the coming months, the boundaries between sales, service, and commerce will continue to blur as AI-driven cross-selling transforms customer service into a profit center. For example, it suggests a product upgrade when you need it.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Intercom, Inc.

MARCH 26, 2018

It’s like selling them a brand new car, but then giving them the old user manual. It’s like selling them a brand new car, but then giving them the old user manual. If you’re having trouble measuring this, ask your yourself: is your article fundamentally broken and confusing customers? Keep it evergreen.

Education 190

Education Start-ups 190

Beyond Philosophy

MAY 4, 2023

First, I suggest reading an old book by Ken Blanchard called Who Moved My Cheese? However, there are numerous ways to get there today, including social media, blogging, podcasts, etc. I knew how to work with them and how to sell to them. So, you need to ensure that you always have new ideas to sell. Be focused.

Start-ups 78

Start-ups Gambling Social Media Education 78

PeopleMetrics

JUNE 22, 2015

Overwhelmed by the sheer amount of options and tools meant to "help" you sell more effectively? We've found the simple act of asking for feedback, especially when coupled with a customer-centric selling approach, can really help differentiate you from competitors. The world of selling is changing drastically. Yeah, me too.

B2B 99

B2B Sales Technology Technology 99

SurveySensum

OCTOBER 19, 2023

Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. So, let’s start this blog by understanding what is a product survey. Why: Encourages customers to suggest improvements and provides actionable feedback for product development. What is a Product Survey?

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

ClearAction

SEPTEMBER 3, 2018

CRM put another dimension on customer care metrics with profit-center orientation , intended to up-sell and cross-sell, increasing share of customers’ budget. To be customer-centric, add these metrics: • Customer acknowledging that a provided solution is successful, or their use of the suggested solution.

Social Media 54

Social Media Sentiment Analysis Customer Expectations CRM 54

SurveySensum

AUGUST 17, 2023

Net Promoter Score (NPS) scores serve a purpose beyond measuring customer satisfaction; they offer cues for upselling and cross-selling opportunities. Well, all these questions are answered in this blog. If your NPS is consistently increasing, it suggests your efforts are positively impacting customer loyalty.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? If you enjoyed this post, you might be interested in the following blogs: Small Talk and Trust Is Trust Really an Emotion?

Data Mining 131

Data Mining CEM Customer Retention Customer Loyalty 131

SugarCRM

AUGUST 1, 2023

To answer these questions, we need to set the stage: predictive AI can’t do the selling for you. How Does Predictive AI Work in Selling? Improve Retention Rates Tools with predictive AI integrated are also great at monitoring customer activity and suggesting the next steps your reps can take to improve customer retention rates.

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

ClientSuccess

SEPTEMBER 3, 2020

Ideally, most objectives are quantitative and aligned to the important KPIs of the business (retention, upsell, cross-sell, NPS, # of case studies, etc.). For both KPIs, I’d focus on revenue – core revenue retention (excluding cross-sell & upsell) and revenue expansion (up-sell and cross-sell). Variable Split.

NPS 111

NPS Sales Start-ups Business Growth 111

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Adrian Swinscoe, best-selling author and experience advisor, explains : “Imagine how frustrated you would feel if you were keen to do a good job but were not properly equipped to do so.

Customer Service 82

Customer Service Omnichannel Social Media AI 82

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? If you enjoyed this post, you might be interested in the following blogs: Small Talk and Trust. Is Trust Really an Emotion?

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

Beyond Philosophy

JANUARY 28, 2015

Save the wisecracks for your blog. There are ways to suggest a better course of action without being as blunt as saying no. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Colin is an international author of four best-selling books and an engaging keynote speaker.

CEM 146

CEM Customer Experience Management Gaming Customer Experience 146

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. How to Sell More to Less People: Essentials of Segmentation. Many people were working from home this year, were you?

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. She suggests walking through your company as if you were a new hire. She suggested they improve their responsiveness. She helps leaders and teams make subtle shifts to create breakthrough success for customers.

Customer Service 114

Customer Service Start-ups Customer Loyalty Customer Experience 114

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? If you enjoyed this post, you might be interested in the following blogs: Small Talk and Trust. Is Trust Really an Emotion?

Data Mining 90

Data Mining Customer Retention Customer Loyalty Customer Experience 90

Customer Service Life

APRIL 27, 2018

This article was first published on the FCR blog on April 6, 2018. Shifting genres again to a tool that can help support teams working in an ecommerce setting to cross sell and upsell more effectively, 4Tell is worth a look. Click here to read the original.

Contact Center 68

Contact Center Net Promoter Score Machine Learning NPS 68

SurveySensum

MARCH 17, 2023

Suggested read: Why Customer Experience Is The Real Driver Of Brand Success? In fact, many customers prefer to stay loyal to those businesses that offer timely personalized suggestions and updates as part of their customer experience. After all, that’s what every customer wants, right?

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52

Beyond Philosophy

SEPTEMBER 19, 2014

What are your suggestions to getting people to do what you want? If you enjoyed this post, you might be interested in the following blogs: What Story Are You Telling Your Customers Today? Colin is an international author of four best-selling books and an engaging keynote speaker. Blogs Expert''s Insights' 10 August 2014.

CEM 118

CEM Customer Experience 118

Ameyo Callversations

MARCH 29, 2022

Further, they also wish for product suggestions and curated offers, especially on different personal occasions. Now that we have defined and learned the benefits of personalized customer service, a few suggestions can help you develop an effective strategy. Use Omnichannel Customer Experience.

Customer Service 52

Customer Service Omnichannel Customer Journey Map Touchpoint 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Adrian Swinscoe, best-selling author and experience advisor, explains : . With expanding expectations comes expanding channels.

Customer Service 61

Customer Service Omnichannel Social Media AI 61

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. You can set up your app to suggest support content when customers exhibit specific behaviors indicative of common support issues.

B2C 62

B2C Customer Journey Map NPS B2B 62

Beyond Philosophy

APRIL 15, 2015

They also sell memorabilia, as Pine and Gilmore suggested/predicted in their article nearly 20 years ago. Blogs Thought Leadership' The Experience concept is getting so much momentum there are even Death Cafés , establishments where people drink tea, eat cake and discuss… death!

Customer Loyalty 124

Customer Loyalty Customer Experience 124

Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. Matthew shared some of his expertise with a guest post on the Customer Bliss blog: Is Your Customer Service Department A ‘Factory of Sadness’?

Customer Experience 57

Customer Experience Customer Loyalty CX Sales 57

Comm100

JUNE 27, 2021

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . Agent Assist monitors chats in real-time and suggests answers to the agent. By utilizing the visitor data in the dashboard, agents can also cross-sell or upsell. .

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52