CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. AI chatbots understand customer intents and provide intuitive responses 24/7, across communications channels.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This reduces escalation and increases support capacity. Omnichannel communication isn’t the future – it’s the present.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. Read more Report 1.

Education 74

Education Social Media AI Customer Service 74

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Armed with this data, customer service agents can provide deeply personalized support that is helpful, accurate, and shows next-level care for the customer.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. With the right setup, a chatbot can power your marketing as well so you never miss a lead. By using chatbots. What is chatbot marketing?

Sales 177

Sales Start-ups Engineering Technology 177

Comm100

JANUARY 17, 2024

Here are some of them most effective automation technologies being used by customer service and support teams today: Automation solutions 1. By automating a high volume of common queries, this chatbot reduces agent workload and increases support capacity.

AI 74

AI Customer Service Technology Technology 74

Execs In The Know

OCTOBER 29, 2021

To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. Vice President of Global Support & Services. Is your organization seeking to reduce support and ticket volume? Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . With almost 90% of customer journeys beginning online, they’ve become an essential channel for generating business leads and delivering customer support. However, many companies still struggle to get started with chatbots.

Engineering 98

Engineering Start-ups Sales NPS 98

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. When someone asks, ‘what are the benefits of chatbots?’,

Customer Service 82

Customer Service AI CX Sales 82

Comm100

FEBRUARY 12, 2023

As Gen Z enters higher education, support expectations are rising. To meet these lofty expectations, many schools are introducing university chatbots. With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support.

Education 69

Education Social Media Technology Technology 69

Comm100

JANUARY 2, 2024

This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. The Benefits of Generative AI in Customer Service Generative AI isn’t just another tech buzzword; it’s a game-changer in customer service and support.

AI 72

AI Customer Service Gaming Innovation 72

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. These common queries are an excellent opportunity to introduce chatbots.

Customer Service 81

Customer Service AI Technology Technology 81

Comm100

MARCH 21, 2023

99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Today’s customers simply want to use the channel that suits them in that moment.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Intercom

DECEMBER 5, 2023

And can support teams do the same to convey their true value within their companies – and, in particular, convince other teams of the value of AI-powered support tools? Support teams looking to use their data to show their impact and grow appreciation for their work can take three major learnings from Spotify Wrapped.

AI 97

AI Customer Service Customer Experience 97

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. What is an AI Chatbot Feature?

Contact Center 52

Contact Center AI Artificial Intelligence Machine Learning 52

TeamSupport

JUNE 20, 2023

Compounding these hurdles is the fact that providing excellent customer support is facing its own set of challenges. As customer support demand continues to increase by 11% per year, reduced staffing levels is causing 75% of customer service agents to face a serious risk of burnout. billion hours annually.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. Chatbots powered by Gen AI can handle complex customer queries, offer tailored recommendations, and deliver 24/7 support. It promises increased efficiency, higher customer satisfaction, and 24/7 support.

AI 52

AI Artificial Intelligence Gaming Technology 52

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Logicalware

AUGUST 9, 2023

In this blog, we summarise the innovative solutions that have contributed to our success and demonstrate how our most innovative products can help your business deliver exceptional customer experiences. Puzzel’s Agent Assist integrates seamlessly with Puzzel Smart Chatbot or an existing chatbot.

Innovation 52

Innovation AI Customer Experience Case Management 52

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

ML 52

ML AI Start-ups Machine Learning 52

Fonolo

OCTOBER 5, 2023

2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Live chat is much less expensive than traditional phone support, costing less than 1/3 on average. Accessible support. Fast support.

Education 80

Education Social Media AI Technology 80

Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. Not only are chatbots convenient, but they’re also quickly becoming necessary thanks to their ability to provide customers with 24/7 service. Step 1 – What are your goals?

Customer Service 76

Customer Service Social Media Artificial Intelligence AI 76

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 78

Compliance Education CRM Healthcare 78

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Omnichannel 76

Omnichannel Social Media Education AI 76

Ameyo Callversations

FEBRUARY 16, 2022

In today’s scenario, a chatbot is considered the most trending technology. Whether it’s an emerging startup or large enterprise, chatbots have a crucial role to play where automation is the need of the hour and the banking sector is no exception. Additionally, due to chatbots, customer satisfaction has improved a lot.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Offer fast and convenient support. While live chat is an incredibly effective channel for member engagement, few credit unions can afford to provide live chat support 24/7.

Social Media 89

Social Media Omnichannel Start-ups Technology 89

Comm100

FEBRUARY 13, 2023

In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. ChatGPT is a chatbot created by OpenAI that is built on top of a large language model. What distinguishes ChatGPT and similar AI the most from standard chatbots is scale. What is ChatGPT?

Education 78

Education AI Artificial Intelligence Compliance 78

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Fully customizable, these chatbots are like friendly receptionists who make sure to guide you in the right direction after you walk in the door. Automating support. Maybe you wonder if we practice what we preach ??.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Execs In The Know

APRIL 25, 2024

According to a survey by Forrester Consulting in 2023, about 75% of consumers said that chatbots cannot provide them helpful answers, and 50% of consumers said they often feel frustrated in their interactions with chatbots. The Enterprise Conversational AI market is fundamentally broken. trillion by 2032.

AI 52

AI CXM Engineering Business Operations 52

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Or they may become irate with a support agent because they misunderstood a proposed solution and what they tried instead didn’t work. Miscommunications.

Technology 118

Technology Technology Start-ups Customer Experience 118

Comm100

NOVEMBER 29, 2021

Organizations relying on call center support were forced to transition to digital channels during lockdowns. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. A good customer support agent is all of that, and more.

Customer Service 82

Customer Service Omnichannel Social Media AI 82

Customer Service Life

FEBRUARY 10, 2020

4 Good Reasons to Kill Email-Based Customer Support – In this column on CustomerThink I share reasons why some companies are doing away with email as a customer service channel in favor of other options. Is email support still alive for your company or are other channels taking its place? Thanks for continuing to read this blog.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. With a chatbot at hand, credit unions can provide superior experience to their existing members, as well as attract younger future members. Future members demand digital support.

Start-ups 61

Start-ups CX Technology Technology 61