Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Comm100

NOVEMBER 5, 2020

An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Sort, format, and manage your content. Choose your knowledge base type.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Hint: Focus on Agent Performance. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

CommBox

JULY 18, 2021

Be proactive with your customer support and create helpful blogs, videos, and social media posts explaining how to use your products and services. . Every new release should be followed by a blog or video explaining how to use it. Create helpful content. A great FAQ page also goes a long way.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name. With CommBox, you can: .

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. By taking a customer-centric approach to customer service, these three companies have managed to set the bar for the industry and establish themselves as customer service champions. It’s in times like these that task management tools can come to the rescue.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zendesk

JUNE 15, 2021

Customer advocates are the people changing the business world,” says Valeria Gomez, senior customer marketing manager at Zendesk. You may notice these standout customers by tracking their behaviors using a customer relationship management (CRM) tool. Valeria Gomez, senior customer marketing manager at Zendesk.

Sales 64

Sales Net Promoter Score Social Media CRM 64

ProProfs

SEPTEMBER 23, 2019

If you too are toying with the idea, this blog post can help you out. Recently, he developed a course on real estate business, targeted at new real estate agents. Lay the foundation through regular blogs and videos to bring people closer to your ideas and sell courses. Of course, you need a price tag on your course.

Real Estate 74

Real Estate Non-Profits Education Social Media 74

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. BaseLinker. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Comm100

DECEMBER 14, 2022

Whether you’re a bootstrapped team looking to manage growing customer demands or a large organization that wants to streamline your customer service process, this list has something for you. It breaks down complex processes and converts them into manageable goals. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

OCTOBER 19, 2022

Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 4 Omnichannel Messaging Support. 6 Sentiment Analysis. Set Trigger Events.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 44

Sports Customer Service Start-ups Construction 44

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Cutting-edge automatic dialers automate the entire dialing process and connect the agent with the caller only when the latter picks up the phone.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. For the agent, even already knowing what the customer’s query is and what the bot has suggested shaves valuable seconds off that interaction. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

ProProfs

APRIL 5, 2022

Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. What is a Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Prevention Tip.

Social Media 59

Social Media Customer Service Start-ups Legal 59

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world!

Customer Journey Map 58

Customer Journey Map Customer Experience Touchpoint Social Media 58

Intercom, Inc.

OCTOBER 17, 2019

The theme of Marty Cagan’s most recent version of Inspired , his classic product management book, is outcomes over output. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat.

Sales 119

Sales Engineering Start-ups Data Entry 119

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. This program works great for managing a few hundred leads, and makes CRM simple.

Social Media 41

Social Media CRM Omnichannel Invoicing 41