Remove blog tag automated-call-backs
article thumbnail

Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. If you don’t take action quickly, the number can get even higher, and you’ll be back at square one, trying to win over new customers. Well, not so fast.

NPS 83
article thumbnail

7 Ways to Create a Great Customer Experience Strategy

CommBox

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Contact Center Tech Upgrades to Consider in 2019

Customer Service Life

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Hint: Focus on Agent Performance.

article thumbnail

15 Top Formstack Alternatives for Effective Survey

SurveySensum

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). Google Form Start from $12 per user per month NA Yes Yes Phone call, live chat, and email support.

article thumbnail

How to Make Snapchat Quizzes

ProProfs

Snapchat is a social media messaging app that lets you share pictures and videos (called snaps) with other Snapchat users you choose to add as your friends. This is called the ‘ self-serving bias ’ and it’s because of this phenomenon that personality quizzes are so popular. . Integrate With Marketing Automation Tools.

article thumbnail

The Customer Success Hub Effect: A Conversation with Paul Piazza

ClientSuccess

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. Blog Posts: 3 Fundamentals for Scaling Customer Success. While Paul is the first to admit many things have changed, there are still many aspects that have remained the same.

article thumbnail

How to use email marketing to connect with your users

Intercom, Inc.

Come back” campaigns for inactive users. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. They’ll keep users engaged and coming back to your product during those critical early days when churn is highest.

Start-ups 150