Tech Customer Success

Best Practices for Protecting Your CX Program During Economic Volatility

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. Re-evaluate Your BPO or CX Partner For Agility & Flexibility. Guest blog post written by ibex. Not to mention, replacing a representative is costly. Largely, most organizations need to focus on engagement.

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Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

FEBRUARY 17, 2023

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.

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Tech Customer Success

Best Practices for Protecting Your CX Program During Economic Volatility

Social Media as a Service Differentiator: How to Win in 2023

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