blog tag call-center-training 
Intercom, Inc.
JUNE 22, 2018
He explains, “You have a problem, you’re trying to solve it, and then you have a system where the performance improves when you give it more training data…The more data you get, the better your estimate.” Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. Get all other posts.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. When you picture customer service training, what key elements come to mind? Now consider training for a team that’s distributed over multiple locations or a team of tenured agents needing ongoing training to keep skills and knowledge up to date.
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Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Slack has revolutionized contact center communication. Hint: Focus on Agent Performance.
Customer Service Life
MAY 15, 2017
This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. Click here to read the original.
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Most customers don’t want to call anyway. Average Handle Time (AHT).
InteractionMetrics
JULY 10, 2023
The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?
Zendesk
JULY 30, 2021
This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. Verse for Sell.
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