Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Tip: As you perform your interview, watch out for good listening skills in your candidate. Team Player. Ability to Multitask.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Intercom, Inc.

MAY 24, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. We have prospector API, which is about lead generation and finding new contacts. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Common mistakes with data.

B2B 182

B2B Sales Start-ups B2C 182

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. Before a job interview, it is good to go in with some knowledge about the business. In your opinion, what makes for great customer service? I know that I can give that to them.”.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

DECEMBER 12, 2017

The journey map itself is a simple representation of all the places where a customer might come into contact with your company. Customer contacts cable company to get the deal and is initially shocked at install fee, but based on monthly rate, agrees to go with company for service. A customer journey map is similar, yet different.

Customer Journey Map 58

Customer Journey Map Customer Experience Touchpoint Social Media 58