Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. They are commonly used in contact centres and by help desks that receive high volumes of customer enquiries every day. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? Here’s a customer review on this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

JULY 30, 2021

This is a free BaseLinker add-on that shows the customer’s orders related to a given email address directly in the Zendesk panel view and one-click takes you to the correct order card in BaseLinker. Forget about the exhausting order database investigation – your customers will be answered faster. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Zendesk

MAY 20, 2022

As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. They give sales reps a leg up from generic sales scripts.

Sales 98

Sales Start-ups B2C Construction 98

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zendesk

FEBRUARY 17, 2022

To increase your win rate, you need to attract the right customers and build a relationship with them. By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. A lead magnet is a free asset or special deal offered to customers in exchange for their contact details.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52