Zendesk

MAY 25, 2022

I have been working in CX for six or seven years. But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. So if you’ve just dropped in on the CX scene, let me help you get up to speed.

CX 98

CX Social Media Start-ups Sports 98

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Analyze Your Target Market with the CX Experts at SurveySensum! Sounds too good to be true? Well, it’s not. This tool is ideal for both beginners and seasoned professionals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. I call this China-inspired trend C-commerce. The post 3 major non-obvious CX trends that surfaced in 2020 appeared first on Steven Van Belleghem. Mental health pushing new business models and functionalities.

Entertainment 97

Entertainment CX Government Retail 97

SurveySensum

NOVEMBER 22, 2023

For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. That’s an alarming trend that you can ill afford to ignore. Should you throw in the towel and brace yourself for the inevitable worse? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Execs In The Know

FEBRUARY 17, 2023

Example: If a product has just been launched and sentiment scores are trending down, customer care teams are often the first line of sight into the issues that need to be addressed. Guest blog post written VXI. This included marketing insights, crisis management, and opportunities for suggestive selling and conversational commerce.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52