Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading documentation and knowledge articles, testing the product or service, and shadowing experienced agents.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? What about average handle time, service level, or agent attrition? In the modern contact center, these ARE customer experience metrics.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. CCW Digital’s Fall Executive Report reveals that 80% of organizations call artificial intelligence “important.” Why Chatbots? Lower Labor Expenses.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 44

Sports Customer Service Start-ups Construction 44

Intercom, Inc.

OCTOBER 17, 2019

So for example, Josh Seiden has written a great book called Outcomes Over Output. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. One, the sales team we hire are very product-y.

Sales 119

Sales Engineering Start-ups Data Entry 119