blog tag remote-agents 
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.
Zendesk
JULY 30, 2021
This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. Verse for Sell. ViiBE for Chat.
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Hodusoft
JULY 26, 2023
This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Cutting-edge automatic dialers automate the entire dialing process and connect the agent with the caller only when the latter picks up the phone.
Comm100
SEPTEMBER 7, 2017
Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent.
Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. This leads to clogged queues, frustrated customers, and customer service agents overwhelmed by unnecessary repeat contact. from Facebook to Twitter).
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