Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. As you can imagine, this is a lot of copying and pasting and navigating between the ticketing system (like Zendesk or Salesforce) and Slack. Click here to read the original and click here to watch a video where I discuss the content of this article.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. And even the six-year stuff was quite hand-wavy.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

So it would be like, “Hey, we’re going to add tagging this week. So Ciaran is going to work on tagging on Wednesday, Thursday, Friday, because Eoghan is designing it Tuesday, and David is going to work on it Tuesday, Wednesday, Thursday,” or something like that. And even the six-year stuff was quite hand-wavy.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

JUNE 5, 2019

Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app. Engage your best leads faster with the MadKudu Lead Scoring and Salesforce apps.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

SurveySensum

FEBRUARY 24, 2022

It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets. Outdated video references for Salesforce integration . Formerly known as PollDaddy, Crowdsignal can build surveys and polls for your website, blog, and social network profiles. Best features. Pricey upgrade for small enterprises.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. Salesforce is a prime example of customer feedback done right. Salesforce created IdeaExchange , a forum where they can collect feedback and review suggestions made by their customers. Image Source.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

ProProfs

APRIL 5, 2022

Integrate with Mailchimp, Salesforce, and other popular tools. Integrations with Salesforce, Marketo, Shopify, and other marketing tools. Integrations with Salesforce, HubSpot, and Zapier. Integrations with CRM tools, such as Salesforce, Mailchimp, and more. Organize your leads and accounts into ‘notes’ and ‘tags’.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Intercom, Inc.

MAY 24, 2018

Matt: We started with a Salesforce integration. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. ” For us, it really comes down to the technology a company uses as well as their business tag. Adam: That’s an interesting challenge.

B2B 182

B2B Sales Start-ups B2C 182

Intercom, Inc.

OCTOBER 17, 2019

” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. And to try and answer your original question, they’ll just put rubbish into Salesforce or not bother. And I believe all that, too.

Sales 119

Sales Engineering Start-ups Data Entry 119

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Here are some of the emails we send at Intercom: A weekly newsletter about the latest articles on the blog. “Come back” campaigns for inactive users.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. SalesForce. Salesforce is often considered the gold standard for CRM solutions. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers.

Social Media 41

Social Media CRM Omnichannel Invoicing 41