Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Make sure you tag me so I can say “Hi” right back. Its whole idea is to “Foster acceptance and belonging,” which is exactly why you’re reading this article in the first place.

CX 98

CX Social Media Start-ups Sports 98

Totango

MAY 31, 2022

Dynamically populate the presentation information from attribute data tags. The post Simplify Business Reviews with Totango’s Presentation Builder appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Pull in any user-defined static images, pictures, background graphics, logos, etc.

83

83

Intercom, Inc.

SEPTEMBER 7, 2018

Drive engagement by featuring announcements, articles and more in your Messenger. With the updates, you can: Trigger actions or filter conversations based on conversation tags with our new Conversation Tagged Webhook. Install from the App Store , or find out more here. Harness actionable customer feedback with the Coda App.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Lumoa

NOVEMBER 3, 2022

Hint: its a feature, not a bug.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. In this article we’ll share a few platforms that we’ve had success with at FCR. This article was co authored with Sheri Kendall-duPont Manager of Client Training at FCR. When you picture customer service training, what key elements come to mind?

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. This can be added over the top of Gmail and support teams can see when other people are responding to emails and quickly tag them in notes to get their input. Click here to read the original.

Technology 74

Technology Technology Customer Service Contact Center 74

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Click here to read the original and click here to watch a video where I discuss the content of this article. Hint: Focus on Agent Performance. In a way, Slack becomes an internal knowledge base. Track what customers are asking.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Intercom, Inc.

DECEMBER 6, 2019

Think about when they’re normally active on your app or program, or how often they might like to receive blog articles, news or updates from friends. One day, you click “follow” on a specific person, topic or tag. blog posts are scheduled to publish at 5 p.m. Newsletters are delivered to a subscriber’s inbox at 9 a.m.;

Social Media 138

Social Media Start-ups 138

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. This article isn’t about debating which is better. Also at the end of the interaction, the agent might be responsible to leave notes, tags or dispositions. Click here to read the original.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

Beyond Philosophy

NOVEMBER 4, 2014

The New York Times had an interesting article on the power of too many choices. Professor Iyengar had this to say in the article, “The presence of choice might be appealing…but in reality, people might find more and more choice to actually be debilitating.”. Price tags in yellow, discounts, etc. The Paralysis of Too Much Choice.

CEM 113

CEM Customer Loyalty Customer Experience Management Customer Experience 113

ProProfs

DECEMBER 9, 2021

This sounds obvious, but in some cases, you can use the data gathered by quizzes to turn them into more long-form content , including YouTube videos, blog posts, help articles and other educational resources. Bonus Tip: Tag Your Friends. When people ask questions, it means there’s a need for information. Recommend Products.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. For example, if we notice a contact has recently been engaged with an article on Customer Success compensation plans, we can contribute to the same conversation with additional thoughts or resources. A client’s LinkedIn activity can be particularly useful.

Start-ups 42

Start-ups Sales Technology Technology 42

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. With responses to FAQs internally accessible, agents can send customers informative articles in a matter of clicks, eliminating the need to search through the company website or explain processes from scratch. Choose your knowledge base type.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. But if you don’t have the time to learn all the bells and whistles or the budget to justify the premium price tag that comes with these apps, you can always rely on the miracle worker that is Google Sheets to get the job done without a fuss. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Click here to read the original. We’re rapidly approaching three years since I joined FCR as Head of Quality.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Intercom, Inc.

JUNE 5, 2019

Use the Article Inserter app to send them a help doc to get them up and running with their new features, share an upcoming webinar with the Zoom Webinars app, or send a relevant blog post with the Content Showcase app.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Intercom, Inc.

APRIL 22, 2021

The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do. Hunter Walk has a great article about this that I kind of took this idea from. I’ve been a long-time blogger for a little over a decade now on my blog Irrational Exuberance. Brian: Great.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Easily search for articles, blog posts, tickets, and more in Zendesk with Command E! Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Lumoa

DECEMBER 15, 2022

In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics? they could then write an informative blog post or create helpful social media content to attract more potential clients. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Practice #4: Use custom fields instead of tags. Both tags and custom fields have their place in Zendesk for adding additional data points to your tickets, but for most cases, we recommend using custom fields.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Comm100

OCTOBER 19, 2022

In this article, we’ll look briefly at what a chatbot is, how it works, and the 10 chatbot features that make it more helpful to your customers. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. What Is a Chatbot? 6 Sentiment Analysis. Wrapping It Up.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. You can fill it with links to your articles, product news, company announcements or all three. “Come back” campaigns for inactive users. Create a signup form.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Zendesk

MAY 20, 2022

In this article, we’ll explore why buyer personas are valuable, explain how to create them, and provide a few examples and tips that will enable your sales team to use personas to their full potential. Keeping up-to-date with current trends on blogs and social media. The service is not worth the price tag he has to pay for it.

Sales 98

Sales Start-ups B2C Construction 98

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Create a help article or blog post with all of the information your customers need to know on how you’re supporting them during this time. Prioritize clarity over cleverness.

B2B 31

B2B Start-ups Sales 31

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

DECEMBER 12, 2017

In this article, we’ll be exploring both the process of customer journey mapping and customer experience mapping, explaining the types of steps involved for each. Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world!

Customer Journey Map 58

Customer Journey Map Customer Experience Touchpoint Social Media 58

ProProfs

APRIL 5, 2022

Organize your leads and accounts into ‘notes’ and ‘tags’. Blogging, SEO, and ad tracking & management Free and paid plans. You can also organize your leads by tags and retain this organization in the CRM to maintain data continuity across the platforms. . Organize your leads and accounts into ‘notes’ and ‘tags’ .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Do you expect your team to just reply to direct wall posts and things your company is tagged in? Want more reading?

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Zendesk

FEBRUARY 17, 2022

Tag the experts you interviewed on social posts about the lead magnet. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz. You can also include links to related articles that entice the lead to linger on your site a bit longer. Case study.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98