SurveySensum

OCTOBER 17, 2023

She decided to seek financial assistance from an NBFC for her startup. Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Customer Bliss

APRIL 14, 2016

This Uber vs. Lyft analysis on Lifehacker breaks down passenger experience and pricing for both services, and comes to determine Lyft is the better option. Accident data for Uber and Lyft has been harder to come by, probably as a result of the fact that many drivers for both services are under-insured. I’d love to know.

Engineering 56

Engineering Start-ups Customer Experience 56

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. It helps you improve your products and services, increase customer retention, and more. Sending tNPS surveys at the right touchpoint can give you valuable customer insights about your brands’ products and services.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. Was it their wait time, staff interaction, or something to do with fees and services? Talk to Audrey.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

ProProfs

DECEMBER 19, 2021

Use this question to discover your quiz takers’ problems and offer products or services as solutions for those problems. If a firm produces the right goods or services, marketing has little role in creating customer satisfaction. Blogs build credibility and authority. How financially literate are you?”

Finance 52

Finance Entertainment Start-ups Social Media 52

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Unfortunately, some of your customers are going to be experiencing real financial and emotional difficulties during this time. Do you have any relevant resources? Prioritize clarity over cleverness.

B2B 31

B2B Start-ups Sales 31

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks All-in-One Customer Service Software. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. The question is a loaded one.

Social Media 41

Social Media CRM Omnichannel Invoicing 41