Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. So it would be like, “Hey, we’re going to add tagging this week.

Engineering 165

Engineering Start-ups Finance Sales 165

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Integrate Slack with support tools. That sent me on a quest to understand how our support teams use Slack (Read Part One and Part Two of my findings here). In a way, Slack becomes an internal knowledge base. Supercharge self-help.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

ClientSuccess

APRIL 20, 2017

Where does it live in contrast to Support?” At that point, it becomes an internal debate. Benefits to the Internal Organization: The benefits of the Customer Success Hub Effect within the internal organization are many. Blog Posts: 3 Fundamentals for Scaling Customer Success. What is the ROI on this department?”.

Net Promoter Score 40

Net Promoter Score Start-ups B2B Engineering 40

Intercom, Inc.

JUNE 5, 2019

As a support or sales rep, you’re expected to respond to customers fast , resolving issues or converting leads as quickly as possible without losing that personal touch. Since each request corresponds with a tag in Intercom, you can also view and message segments of users based on their feedback to close the loop.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Logicalware

NOVEMBER 5, 2021

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. So in this blog, we’ll explain how they work and how they can improve your workflows. Supporting files, such as documents, photos or notes, can also be attached to the ticket for easy reference.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

SurveySensum

MARCH 1, 2024

It becomes a powerful tool for recognizing strengths to build upon and weaknesses to address, ensuring that improvements are not based on internal assumptions but are informed by external standards and best practices. → They investigate specific areas where they lag, such as delivery speed or customer support responsiveness.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

DECEMBER 15, 2022

Think marketing, sales, service, and support. they could then write an informative blog post or create helpful social media content to attract more potential clients. Keep a close eye on your tags, mentions, and direct messages—these will be your prime sources for collecting feedback. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. For example, create a portal for agents to apply for internal openings that is separate from the one you use for external hires. Here’s our must-have list for any CX partnership: Robust Digital and Omnichannel Support. Guest blog post written by ibex.

CX 97

CX VOC Customer Journey Map Contact Center 97

Intercom, Inc.

MAY 24, 2018

Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Adam: We use Intercom to support Intercom, to sell Intercom, etc. ” For us, it really comes down to the technology a company uses as well as their business tag. How are you supporting them?

B2B 182

B2B Sales Start-ups B2C 182

Execs In The Know

FEBRUARY 17, 2023

This is unfortunate because the less internal communication and collaboration between the two often results in more customer friction. To create legendary experiences, the right supporting organization and governance structure needs to be established, combining the strengths of both departments. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Intercom could be a great starting point especially if you also plan to send in-app messages or use live chat for sales or support. Create a signup form.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Multi-lingual support HoduCC contact center software provides multi-lingual support to enable customers to communicate in their preferred language.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

SurveySensum

DECEMBER 14, 2023

With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. 3 CX Metrics Image source: CSG International NPS is a popular metric when it comes to gauging customer satisfaction and loyalty, but it isn’t the only metric. Scroll down to find out!

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. By automating simple tasks, Chatbots offer customers speeder support at a lower rate for companies. Why Chatbots? How Can Chatbots Help Me Save? Cheap 24/7 Availability.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Intercom, Inc.

OCTOBER 17, 2019

Outcomes are certainly something we are discussing a lot internally at Intercom these days, more than we’ve done in the past. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat.

Sales 119

Sales Engineering Start-ups Data Entry 119

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Prevention Tip.

Social Media 59

Social Media Customer Service Start-ups Legal 59

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world!

Customer Journey Map 58

Customer Journey Map Customer Experience Touchpoint Social Media 58

Zendesk

FEBRUARY 17, 2022

Tag the experts you interviewed on social posts about the lead magnet. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz. You likely already have all the building blocks in the form of existing blog posts and how-to guides.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. By having active social media support, you can generate a loyal following from the generation that uses social networks the most. Download Now.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Company Seeks Omnichannel Customer Support Software. 24/7 live chat support. These products include call center software, live chat integration, customer support management tools, knowledge base tools, and a shared team inbox.

Social Media 41

Social Media CRM Omnichannel Invoicing 41