blog tags leadership 
Customer Service Life
DECEMBER 20, 2023
Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity.
Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do.
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Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.
Zendesk
JUNE 15, 2021
Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. Advocates might have one-on-one conversations with their colleagues, company leadership, and other stakeholders to encourage them to embrace your product or service.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. Not only do agents get practice replying to real life scenarios but they can practice the other important functions like selecting custom fields, tagging, escalating, and applying macros. When you picture customer service training, what key elements come to mind?
Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.
Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. They have Customer-centric leadership. Leadership is a key element of building a Customer centric company that puts the customer first in everything they do, and Shulman is the type of leader that will embrace that philosophy.
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