Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Now he speaks about customer experience and #CXTech in podcasts, events, and fireside chats—which rocks even more. Best-selling author, podcast host, and influencer Colin Shaw is also worth following.

CX 98

CX Social Media Start-ups Sports 98

Beyond Philosophy

FEBRUARY 22, 2018

Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag). This is so important it was the topic of our recent podcast.

Retail 130

Retail Customer Experience 130

Beyond Philosophy

NOVEMBER 15, 2019

We discussed Price Image on a recent podcast. When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. Hear the rest of the conversation on What Affects Customers Perception of Price on The Intuitive Customer Podcast. To listen in , please click here.

Construction 120

Construction Start-ups Customer Experience 120

Intercom, Inc.

OCTOBER 1, 2020

If you enjoy our discussion, check out more episodes of our podcast. So it would be like, “Hey, we’re going to add tagging this week. But I remember I wrote a blog post back then, and even then when we were executing that, we knew it wasn’t perfect. What follows is a lightly edited transcript of the episode.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

If you enjoy our discussion, check out more episodes of our podcast. So it would be like, “Hey, we’re going to add tagging this week. But I remember I wrote a blog post back then, and even then when we were executing that, we knew it wasn’t perfect. What follows is a lightly edited transcript of the episode.

Engineering 165

Engineering Start-ups Finance Sales 165

Zendesk

JUNE 15, 2021

Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. That makes it easy for community members to tag advocates when they have specific questions. “Customer advocates are the people changing the business world.”

Sales 64

Sales Net Promoter Score Social Media CRM 64

Customer Bliss

APRIL 14, 2016

I’ve mentioned the higher purpose idea in this blog post recently, and it comes from my book I Love You More Than My Dog. Uber’s customer-facing tag line is “creating possibilities for riders, drivers, and cities.” By contrast, listen to the CMO of Lyft on HubSpot’s Growth Show podcast.

Engineering 56

Engineering Start-ups Customer Experience 56