Remove blog tags
article thumbnail

Three ways to help your employees become brand evangelists

Inside Customer Service

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. I probably write too much about the outdoor gear retailer REI , but there's a reason for it. asked an employee as she approached Sally. They just came in.

Retail 260
article thumbnail

Has Apple Lost Touch With Its Customers?

Beyond Philosophy

Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag). Poor Communication Leads to Unhappy Customers.

Retail 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 9 Mobile Survey Tools To Improve Your Mobile Customer Experience

SurveySensum

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

article thumbnail

How to Use Live Chat to Support the eCommerce Customer Journey

Comm100

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . When a VIP returns to your site, a tag will appear on their individual profile, so the agents know to give them the white glove treatment. Consideration .

article thumbnail

9 Best Market Research Tools & Software in 2024

SurveySensum

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. You can generate a range of surveys for various industries, including retail, fintech, and SaaS. Sounds too good to be true? Well, it’s not. All of this in a few seconds.

article thumbnail

Find Your Ideal InMoment Alternative: A Detailed Comparison

SurveySensum

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) This will help you choose the right and the best InMoment alternatives. Qualtrics Contact them for details 4.4 (5)

article thumbnail

Secrets Revealed: Pricing that Makes Customers Buy

Beyond Philosophy

Studies have shown that people sound out syllables when they read a price tag. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers. 4 Things We Can All Learn From A Retail Customer Experience. You see a favorite movie and happily toss it into the cart.

Retail 110