Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. BaseLinker. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Efficiently managing multiple feature requests begins with collecting all requests into a centralized system. Whether they come from customer support tickets, emails, community forums, etc, gather and organize them in one dedicated space. This is where the 7 strategies discussed in this blog come in handy.

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. As you can imagine, this is a lot of copying and pasting and navigating between the ticketing system (like Zendesk or Salesforce) and Slack. Hint: Focus on Agent Performance. In a way, Slack becomes an internal knowledge base.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. What tools and systems will agents be using? There’s nothing more frustrating internally than when an agent escalates a ticket but doesn’t include any notes or other evidence that they made any effort to work the ticket.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68