ClientSuccess

JUNE 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Tyler Richards, Head of Mid-Market Customer Success. I strongly believe CSMs should view themselves, and their roles, as strategic consultants.

Sales 40

Sales Start-ups Touchpoint 40

Beyond Philosophy

OCTOBER 18, 2019

We talked about the two systems in a recent podcast and how they interact in your customers’ minds when they are deciding to buy your product or service. We talked about the two systems in a recent podcast and how they interact in your customers’ minds when they are deciding to buy your product or service.

CX 90

CX Education Customer Experience Customer Experience Management 90

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Shep Hyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: The last three years have proven to be interesting, if not scary times. How do you keep your loyal customers? How do you keep your loyal customers? Here are my top five picks from last week.

Customer Service 13

Customer Service Artificial Intelligence Contact Center Retail 13

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Qualtrics

MARCH 4, 2019

General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. The lessons shared reach far past the walls of the government to benefit private sector customer experience leaders too. With taxpayers as our customers, we should be as efficient and effective as possible.

Government 40

Government Customer Experience Real Estate Agriculture 40

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

Start-ups 138

Start-ups Invoicing Education Sales 138

Zendesk

MAY 20, 2022

As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. So, what’s a company to do? What is a buyer persona? Why use a buyer persona?

Sales 98

Sales Start-ups B2C Construction 98

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? Lynn is the Chief Customer Officer of CX consultancy ClearAction. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

ClientSuccess

JULY 5, 2019

Blog post author Irit Eizips is an innovative, passionate customer success thought leader. As Founder and CEO of CSM Practice , she helps high-growth organizations shape and scale their teams to place customer success as a top priority. Step 2: Segment Your Customers . Step 1: Start With the End in Mind.

Start-ups 41

Start-ups Education Sales Innovation 41

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Soft skills assessments .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Start-ups 170

Start-ups Compliance Innovation Government 170

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Source: Alex Knight. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Ryan advocates selling authentically and being a trusted partner for your customers. Customers are more educated than ever. Ryan joined G2.com Ryan joined G2.com

Education 123

Education Start-ups B2B Sales 123

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 42

Social Media CRM Omnichannel Invoicing 42