UJET

MARCH 17, 2020

But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. Here are five tips to manage your remote customer support agents. It also gives agents a set time to present any questions, comments, or concerns.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

CX Journey

AUGUST 22, 2018

Image courtesy of Adam Toporek How do you deliver a Hero-Class® experience for your customers? Adam is the author of Be Your Customer's Hero , a book with "real world tips and techniques for the service front lines." Be Your Customer’s Hero was born out of my frustration owning businesses and leading frontline employees.

Contact Center 27

Contact Center Retail Customer Service Customer Experience 27

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64