Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Read more on their blog post. What’s Inside: The Role of the Voice Channel. We share a lot of diverse content, including lists of industry reports , links to discussion groups , and our own white papers.

Contact Center 78

Contact Center Customer Service AI Engineering 78

Execs In The Know

OCTOBER 10, 2022

These multiple channels are typically not integrated with each other, but they can communicate with each other through APIs. It provides true automation, not just interactive voice response or automatic call distribution. Guest blog post written by Mosaicx. Mosaicx is more intelligent than traditional contact center solutions.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Ameyo Callversations

AUGUST 16, 2022

WhatsApp can be used for many different purposes, such as sending messages to your contacts about the promotions you have going on, sending them links to blog posts you’ve written or company-related articles, or even making small talk with them. Also Read: How is Whatsapp Business API Effective in Business?

B2C 52

B2C Sales Innovation B2B 52

Zendesk

AUGUST 16, 2023

ChatGPT and Bard can write fictional stories, informational blog posts, and test questions. Rewriting text to update existing content If you have an extensive collection of content in your blog or knowledge base , editing and revising content can become a time-consuming job. Bard can respond to voice commands.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. Look for options with APIs or integration features compatible with popular HR systems. Virtual Suggestions : Employees can voice their feedback and offer solutions for any issue that’s on their mind. Well, you’re in the right place!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 26, 2023

Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers. In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Now, to improve your product adoption, you also need to listen to the voice of your customers.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

SurveySensum

FEBRUARY 24, 2022

This app also allows users to voice their suggestions on improving your products and services through feedback forums. Difficult to integrate with some APIs. Difficult to integrate APIs and other tools. Formerly known as PollDaddy, Crowdsignal can build surveys and polls for your website, blog, and social network profiles.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Intercom, Inc.

MAY 24, 2018

Matt: We were building APIs for developers and product people. One of our first products was a Watchlist API, which is for OFAC compliance. Then we built an enrichment API, which is our most popular product today. We have prospector API, which is about lead generation and finding new contacts. Common mistakes with data.

B2B 182

B2B Sales Start-ups B2C 182

Fonolo

OCTOBER 24, 2018

Twilio had won the game in terms of “API for sending messages and making calls” Nexmo had been acquired by Vonage. This quote from TheStreet is representative: … the deal fleshes out Twilio’s existing portfolio of products — which includes APIs for voice, chat, videoconferencing and more — with an email product.

Gaming 103

Gaming Start-ups Innovation AI 103

UJET

JANUARY 9, 2020

Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. Are they using separate tools connected through loosely developed APIs? From customer satisfaction surveys, voice call recording reviews, incoming request reports, and more, this data can improve the customer support experience.

Customer Experience 72

Customer Experience Artificial Intelligence CRM Machine Learning 72

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Cons : Avaya’s pricing plans start at $82 per agent monthly for voice only and $111 per agent monthly for omnichannel support, which can be expensive for small businesses.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

UJET

JANUARY 9, 2020

Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. Are they using separate tools connected through loosely developed APIs? From customer satisfaction surveys, voice call recording reviews, incoming request reports, and more, this data can improve the customer support experience.

Customer Experience 63

Customer Experience Artificial Intelligence CRM Machine Learning 63

Fonolo

SEPTEMBER 27, 2018

Call center technology used to be hardware-based, voice-focused, proprietary and cloistered from plain vanilla developers and IT people. Twilio and others made the once daunting voice-and-telco part of call center just another API call. I’m old enough to remember when they were a consumer voice play. That’s all changing.

CRM 76

CRM Innovation Start-ups Technology 76

Fonolo

FEBRUARY 13, 2019

Key findings: “Despite … growth in … web-based services, the importance of the voice channel has not diminished to the extent predicted by some commentators … Customers still find voice the most convenient, flexible and quickest communication channel in many instances…” Well, you can say that again!

Contact Center 57

Contact Center Technology Technology CRM 57

Fonolo

FEBRUARY 20, 2018

They strongly connected the company’s identity with APIs. This formerly geeky term has become much more common, and now even mainstream publications like Forbes talk about the “ API Economy ”. One of them said, “Our software has a full API”, the Twilio guy responded, “Lots of products have APIs, our product is an API”.

Start-ups 57

Start-ups Technology Technology Customer Service 57

Help Scout

JULY 29, 2021

ReadMe’s FAQ lets you test your code directly within context ReadMe is software specifically designed for API technical documentation, so it should come as no surprise that its documentation and FAQ are excellent: . The 18 FAQ examples below will give you a great basis of ideas to work from to make your knowledge base content exceptional.

Start-ups 142

Start-ups Education Sports Engineering 142

PeopleMetrics

MAY 16, 2018

The annual ISO survey is the ideal opportunity for companies to leverage rich customer feedback data and combine it with robust Customer Experience Management software to launch a more holistic Voice of Customer program. P.S. What did you think of this blog post? Meet ISO objectives and drive ISO improvement measures.

Customer Satisfaction 48

Customer Satisfaction CEM Customer Experience Finance 48

Fonolo

MAY 17, 2018

To keep the blog post digestible, we are just focussing on companies with interesting news. Gartner’s SWOT analysis on Twilio lists price commoditization as a major threat: “The legacy voice and messaging API business that comprises the majority of Twilio’s revenue is rapidly being commoditized….declining

Contact Center 52

Contact Center Gaming Technology Technology 52

Intercom, Inc.

MAY 10, 2018

This high-consideration, high-intent signup funnel is similar to the problems fintech companies like Wealthfront might face, or a B2B company facing a long, complicated API integration. We forget what a delightful, fun experience and a human voice can do. So, it can actually take several months to become an Uber driver.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Intercom, Inc.

JULY 21, 2022

You can hear or read the full interview on the Intercom blog. This high-consideration, high-intent signup funnel is similar to the problems FinTech companies might face, or a B2B company facing a long, complicated API integration. Rachel now leads marketing at Notion. Andrew Chen: Hyper-growth on the road.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Hodusoft

AUGUST 9, 2023

In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. What is Multi-tenant Contact Center Software? This simplifies the integration process and reduces the complexity and cost associated with custom integrations.

Contact Center 52

Contact Center Customer Service CRM Social Media 52

Aquire

JANUARY 6, 2022

features: No code workflow builder Drag & drop interface Pre-built automation templates Multi-step workflows Advanced controls, logic, and formatting Shared folders Rest API connectors More than 200 application integrations.

Social Media 105

Social Media Invoicing CRM Start-ups 105