Zendesk

FEBRUARY 17, 2022

Just because a consumer enters your store or website doesn’t mean you’ve secured their business. It grabs their attention and encourages them to engage with your business. You could create a gated ebook that shares your founder’s lessons from the first year of business. Feeling deflated, you walk out the door.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SurveySensum

SEPTEMBER 5, 2023

Your customers feel the same way. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. Dive into this blog to explore 11 actionable insights and uncover the full potential. Show them the core benefits of your product.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

AUGUST 28, 2020

At the same time, you need to minimize time to value (TTV) to ensure customers see the benefits of your product as soon as possible. Doing so ensures the best possible onboarding experience for your customers—and the best possible business outcomes for your enterprise. Customer Success Team Checklist for Onboarding.

Customer Retention 71

Customer Retention Innovation Start-ups Sales 71

Totango

AUGUST 18, 2022

At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

Zendesk

MARCH 19, 2021

Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction. Consumers will compare your business’ support and customer experience to the biggest and best competitors. Customer satisfaction can be the difference between your business failing or thriving.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Because the challenge is to prioritize which one – how to identify the one that has the biggest impact or aligns with the business goal.

Sales 52

Sales Customer Feedback Start-ups CX 52

SugarCRM

APRIL 19, 2022

Customer self-service is exactly what it sounds like: a way for customers to help themselves when they’re looking for answers. Discussion forums. The benefits of customer self-service are many for both customers and brands. Form an online community. What is Customer Self-Service? Knowledge bases or wikis.

Social Media 44

Social Media Compliance Customer Satisfaction Omnichannel 44

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Forum conversations. Social media posts.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. That’s why engineers at Intercom are encouraged to share their knowledge with others and do it in ways that enrich the community. Interviewing. It’s fast, cheap and short.

Engineering 166

Engineering Start-ups Innovation 166

ECXO

JANUARY 30, 2024

The emotional component refers to how a customer feels about their interactions with a business. “Research has shown that customers who have an emotionally positive experience with a business are more likely to be loyal and make repeat purchases.” This is what the famous NPS attempts to measure.

CX 52

CX Customer Loyalty Education Customer Retention 52

Intercom, Inc.

APRIL 2, 2020

We’re all trying to find our way in unchartered waters – and it can be a challenge, whether personally or professionally. Worry about the people first and the business later is a mantra many are adopting. Josh Nielson (Zencastr): We’re a fully distributed team and we’ve been that way from the beginning.

E-commerce 260

E-commerce Retail Start-ups Education 260

Qualtrics

JUNE 30, 2020

There's two of us, well Adobe has two businesses and I basically lead the internal creative team for our digital experience business. And now I sort of lead the creative team from one of these businesses. We weren't going to put ourselves in harms way. And I've been by the way to X4 in the past too. It'll be great.

Start-ups 26

Start-ups Innovation Government Technology 26

ProProfs

SEPTEMBER 24, 2020

To help you in that regard, in this blog post, we take an in-depth look at everything you need to know about conducting sexual harassment training in Maine, including how to sucessfully impart it. The best way to enforce them is to: educate employees, . Tie the decisions to your business objectives. take prompt action.

Legal 40

Legal Compliance Social Media Government 40

Comm100

FEBRUARY 5, 2018

After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. Businesses that listened to and connected with customers online were rewarded with consumer engagement in the form of clicks, mentions, subscriptions and more.

Social Media 48

Social Media CRM Social Listening Omnichannel 48