Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

Execs In The Know

FEBRUARY 19, 2023

These past three years have taught us a lot, including the fact that consumers whose lives are disrupted and whose futures are uncertain need customer service that’s not only responsive and reliable but also human. but it will also equip them to deliver those near-perfect customer experiences.

Contact Center 52

Contact Center Innovation Manufacturing Technology 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. For support leaders watching the world of customer support transform, it’s natural to feel ill-equipped for this new era.

Customer Service 89

Customer Service AI Start-ups Innovation 89

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Find customer champions.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. 2023 has been a year of remarkable achievements and innovations in the tech and CX world. With that, let’s wrap up some key highlights from this year: AI reached new heights AI took the spotlight in 2023.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Fonolo

MAY 30, 2023

Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. That’s why contact centers are investing in it in droves.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Key Takeaways. Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. companies is more than 23%.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In the best of times and the hardest of times, gratitude is your key to rising above norms. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Helpt

FEBRUARY 14, 2024

This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today. Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. But let’s first start with a story that may speak to your caveman-like tendencies.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. To make a real difference, a CCO must be empowered.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Treat the Customer Journey as a Product.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

Logicalware

MAY 18, 2023

Did you know that 52% of customers say they’re willing to pay more if it means getting a better customer experience [1]? As great customer service becomes even more critical for brands, selecting the right CCaaS (Contact Center as a Service) vendor for your business has never been more important.

Contact Center 52

Contact Center Innovation Technology Technology 52

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. First, we’ll review the onboarding process and why it’s crucial.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

Return Customer

NOVEMBER 28, 2018

Everything around us is evolving and so is customer service. Most businesses today have three or four channels of communication that allows customers to reach to them via phone, email, live chat and so on. Graham didn’t wait for customer feedback to arrive at a revolution. It was the customer service.

Customer Service 124

Customer Service E-commerce Social Media Engineering 124

Intercom

OCTOBER 9, 2023

You satisfy your customers, but can you satisfy our curiosity? With Giovanni Lepori, Head of Customer Success at Hunter.io. As the Head of Customer Success, I lead a small team of five people who focus on user satisfaction, retention, and engagement. Which celebrity would be really great at your job, and why?

Start-ups 52

Start-ups Customer Service Innovation Customer Relationship 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. First, we’ll examine what a SaaS QBR is and why they’ve become so important. This helps to ensure that your product delivers the value your client expects while underscoring the value your client is receiving, laying the groundwork for subscription renewal by satisfied customers.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work? What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Callminer

AUGUST 1, 2017

He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation NPS Touchpoint Start-ups 115

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Shep Hyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. (The This is the ‘customer experience gap.’

Customer Service 65

Customer Service Retail CX Start-ups 65

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. How can you cut through the noise to reach your customers and confirm the value of your relationship? Why You Need a Good Customer Engagement Strategy.

Technology 103

Technology Technology Innovation Customer Satisfaction 103

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. How to overcome those challenges?

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Comm100

MARCH 9, 2022

Credit union member engagement is fundamental, and it’s not hard to see why. In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Live chat’s digital nature also makes crafting a response to customers faster than phone support. Speed up support with live chat.

Omnichannel 71

Omnichannel Social Media Start-ups Innovation 71

SurveySensum

JULY 25, 2023

You’re eager to identify areas for improvement and boost customer satisfaction. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

NOVEMBER 16, 2023

Some customers buy cupcakes, while others just browse. This is important because it helps you not only understand your website users but to drive your business’s online success. Now comes the question – how to get customer feedback on the website? Here are 10 effective strategies to capture customer website feedback.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SugarCRM

JUNE 9, 2022

It’s no longer enough to provide the best product or service. Many prospects won’t ever become customers if their experience turns them off. Instead, delivering a great first impression and repeating that performance with consistency and excellence is the key to forming a relationship and gaining customer loyalty.

CRM 49

CRM Manufacturing Gaming Engineering 49

Totango

MAY 5, 2020

These businesses will be well-situated to speak to, lead, and ultimately retain customers through customer retention strategies in B2B like the following: Re-evaluate Current Digital Engagement Strategy Make Use of Key Engagement Metrics Personalize Communication Foster Lasting Relationships.

Customer Retention 62

Customer Retention B2B Innovation Touchpoint 62

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Execs In The Know

NOVEMBER 30, 2021

In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. To make a real difference, a CCO must be empowered.

Close the Loop 52

Close the Loop Compliance CX Innovation 52