Beyond Philosophy

MAY 16, 2016

Why is it our fault? Because what we think makes us happy isn’t what does it all, and by our thinking this way, we make achieving happiness impossible. One of his friends asked him why he would bother studying happiness at Harvard because, as his friend put it, “What could a Harvard student possibly have to be unhappy about?”.

Outlook 0

Outlook Sales CX Customer Experience 0

Beyond Philosophy

MARCH 4, 2019

The latest developments in this field are changing the way we can measure authentic customer emotions in real time. Based on the behavior of a few of our fellow humans, some of us more than others. Now, machines are developing emotional intelligence as well. So, What Do We Mean by Authentic Emotion Measurement? It’s a fair question.

CX 102

CX Technology Technology Start-ups 102

Beyond Philosophy

SEPTEMBER 1, 2015

The article in the NY Times tells a story of an employee culture where workers are never off the clock. (Oh It also describes managers penalizing people for having family or medical emergencies, and encourage each and every employee to tattletale on their co-workers. For my part, I don’t believe it’s as bad as all that.

Social Media 96

Social Media Customer Experience CX 96

Fonolo

MAY 7, 2015

And that involves everything from deciding operational strategies, analyzing and developing call center technology and processes, meeting the financial objectives of the call center, and recruiting, training, and administering all employees. So, why not use them as a means of providing feedback? Act as a True Leader.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Intercom, Inc.

AUGUST 15, 2019

Just because you understood your customer when you started the company doesn’t necessarily mean that those needs and those pain points are the same today – or that you’re meeting those needs in the same powerful way you may have been doing a year ago. Short on time? Focus on outcomes over output. The evolution of a career.

Start-ups 179

Start-ups Innovation Engineering Retail 179

Comm100

MAY 10, 2018

You might recognize them by their pointed tones, their defensive, often raised voices (over email or live chat, this may present itself as all caps writing), and their creative use of insults. If you work in customer service, chances are you know the signs of a complaining customer. Complaining Customers Care.

Social Listening 80

Social Listening Social Media Customer Service Start-ups 80

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

CX Journey

DECEMBER 27, 2017

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud CX; it was published on their blog on June 21, 2017. Why is that? Not seeing the results or improvements you expected to see from your customer listening efforts? What's going on? right up until now.) What are those fails? Detailed below are five of them.

VOC 47

VOC Close the Loop Customer Feedback Customer Retention 47

Beyond Philosophy

SEPTEMBER 15, 2022

We all had different ways of coping with the lockdown. In many ways, Dobrev says, this is very representative of a global study across different industries. The Big Miss: How Organizations Overlook the Value of Emotions. Some started knitting or scrapbooking. Some of you binge-watched all of Netflix. Some of you read books.

Gaming 15

Gaming Customer Journey Map Finance Healthcare 15

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Mentor Questions.

Start-ups 40

Start-ups NPS Finance Technology 40

Shep Hyken

MARCH 7, 2022

But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers. But there are some companies that are finding ways to keep their doors open while also keeping those inflation costs from impacting their customers. They are always popular.

Customer Service 11

Customer Service E-commerce Retail Customer Loyalty 11

ProProfs

DECEMBER 23, 2020

What is Workplace Violence Training for Employees? Why is Workplace Violence a Big Concern? How to Create an Effective Workplace Violence Prevention Training Program. Best Courses for Workplace Violence Prevention Training. This blog post discusses this and more. Table of Contents. Conclusion. Let’s dive in.

Healthcare 52

Healthcare Compliance Education Start-ups 52

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. As the face of an organization, customer service is a critical component of any business. Leverage experience by pulling from your education.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Lumoa

MARCH 20, 2018

including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. So let’s start! Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. So let’s start! Listen to your customers.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. Short on time?

ML 143

ML Start-ups Machine Learning B2B 143