Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. Tony Colon – VP Customer Experience, Cisco. Spark enables you to dream big and achieve results in just a few weeks.

NPS 54

NPS Entertainment Customer-Centric Organization Education 54

Beyond Philosophy

JANUARY 9, 2017

Research by Cisco of 1500 car consumers found that 83 percent would rather research a car online, and 55 percent would feel comfortable closing the deal virtually. Its showrooms are designed to give consumers the feel of the car and the brand, not to sell cars. Destroying Brand Experience, One at a Time.

Sales 128

Sales Finance Manufacturing Retail 128

UJET

APRIL 21, 2020

Vasili has held key leadership positions at companies such as Serenova, Shoretel, and Cisco, where as General Manager and Vice President of Cisco’s global contact center business he was responsible for transitioning Cisco’s business into the cloud. This is our flagship experience and one every brand should explore.

Contact Center 72

Contact Center Engineering CRM Technology 72

UJET

APRIL 21, 2020

Vasili has held key leadership positions at companies such as Serenova, Shoretel, and Cisco, where as General Manager and Vice President of Cisco’s global contact center business he was responsible for transitioning Cisco’s business into the cloud. This is our flagship experience and one every brand should explore.

Contact Center 72

Contact Center Engineering CRM Technology 72

Fonolo

JUNE 26, 2018

In May, Genesys said , “While on-premises deployments continues to represent the majority of [our] business, more than half of the 700 new customers (roughly 400), including notable brands such as Coca-Cola, selected a cloud model.” Cisco has many clients in this situation, which they’re trying to address in a new program.

Contact Center 81

Contact Center CX Technology Technology 81

ClearAction

FEBRUARY 7, 2016

Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. Customer Experience Management Improves Brand Value article. Customer Experience Data: Untapped Gold Mines BKM: Cisco. Internal Branding is Central to Customer Experience Management article. Loyalty is Not Just for Customers article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

C3Centricity

JANUARY 18, 2020

How do you know when you have too many variants in your brand portfolio? One of the most popular evergreen posts on C3Centricity is “The Beginners Guide to Brand Portfolio Management.” consumer #brand #Marketing Click To Tweet. CORPORATIONS ARE BRANDS TOO! That’s great news for marketers, less so for brands.

Retail 87

Retail Innovation Start-ups 87

Experience Investigators

JUNE 8, 2021

That means looking beyond basic demographics or job titles and knowing how they get their information, what needs their community has, and what other brands they are loyal to. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Keep in mind the life they’ve led most recently.

Healthcare 98

Healthcare Customer Journey Map CX Artificial Intelligence 98

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Social Media 92

Social Media Engineering Sales CX 92

SurveySensum

FEBRUARY 22, 2024

As a multinational technology corporation, Cisco has been able to engage employees across departments, borders, and time zones. Their strategy for success: a compelling brand vision, clear workplace standards, employee recognition, and continuous employee feedback.

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52

Steven Van Belleghem

MARCH 30, 2020

Cisco is offering the free version of its Webex service with no time restrictions. It is well-known that big crises always speed up the future and I truly believe that these initiatives from companies that are trying to save the world are a big sign of the way forward for brands. And these are just a few of the many initiatives.

Healthcare 52

Healthcare Gambling Government Transportation 52

Fonolo

JANUARY 30, 2019

Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding while impressing partners, press, analysts, and customers with its momentum. But we have simplified our portfolio and our branding, as well as our product naming.”. At the same time, all cloud initiatives are under a new OneCloud brand.

Contact Center 57

Contact Center Social Media Education Innovation 57

Qualtrics

APRIL 29, 2019

The Partner Program Architect role was brand new for Qualtrics, and I would effectively be the first one. Christian is Louisiana State University and started his career at Cisco and Fuze. Excited by the opportunity to shape this role and make a quick impact, I chose this PPA role and knew that I “had to have the job”. Want to chat?

Engineering 37

Engineering Customer Experience 37

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Transportation 33

Transportation Entertainment Sports Social Media 33

Customer Bliss

MAY 2, 2017

I know some people who left some of the meal kit companies initially because they kept getting ads or re-introduced to the brand on Facebook, Twitter, LinkedIn, in their GMail, etc. The experience needs to be consistent and reliable across channels, of course. Quote 2: Why the experience isn’t often reliable.

CX 45

CX Social Media Customer Experience 45

Customer Bliss

OCTOBER 31, 2019

Previously, Jennifer led creative strategy for large-scale experiences serving Fortune 500 brands such as Allstate, Mondelez International, 20th Century, Fidelity Investments, Dell and Cisco. She oversees marketing, R&D, design, community experience, customer service and live experience at AMA’s Global Support Center.

Social Media 44

Social Media Innovation Start-ups Customer Experience 44

Customer Bliss

MARCH 22, 2018

Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organization. Building the CX Platform at Cisco, with Rachael McBrearty. I don’t know if I’d done anything differently, but it would’ve just been nice to know. Celebrate the Small Wins.

Finance 51

Finance CX CX Transformation Healthcare 51

Shep Hyken

NOVEMBER 22, 2022

Shep Hyken interviews Marbue Brown, an accomplished customer experience executive who has worked with some of the biggest brands in the world, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. They think of these companies and brands first. Creating Loyalty through Customer-Obsession.

CX 10

CX Customer Service Sales Customer Experience 10

Qualtrics

FEBRUARY 13, 2019

From content marketing to brand management to SEO, there are numerous marketing topics you can learn about. At brand and marketing conferences, you can get fresh ideas, that will help your company thrive. Below are 10 brand and marketing conferences that you should check out for 2019. Date: March 5-8, 2019. StoryBrand Workshop.

Social Media 20

Social Media B2B Entertainment Technology 20

Qualtrics

JULY 23, 2019

Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. Sure, you could make your best guess, but in today’s competitive landscape, guessing will not cut it. from Fordham University.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Qualtrics

JANUARY 16, 2019

Leading brands will share the experience management programs they’ve built to delight customers and employees. Description: IIeX is focused on the future of market research and relies on startups, new speakers and brands to paint the future of the industry. Michelle Finneran Dennedy- VP and Chief Privacy Officer, Cisco.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Social Media 209

Social Media AI Sales B2B 209

Zendesk

JUNE 25, 2021

b+s Connects for Cisco Contact Center. b+s Connects for Cisco Contact Center (Support) lets you connect your help desk to Cisco Contact Center for a unified agent desktop. Specify to which brands articles are connected with, choose for which permission groups do articles apply, and more with this app.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

Callminer

JANUARY 18, 2021

The right culture can strengthen your brand and help employees feel more dedicated to the work they do. It also compromises the agents’ ability to further engage customers and communicate brand values.” Keep company vision, brand identity and values in mind when developing your call centre strategy.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Fonolo

APRIL 4, 2023

It matters more than ever in an era where your customers will compare the experience they have with your brand against the biggest labels in the world. Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Zendesk

APRIL 13, 2021

Seventy percent said they would do their holiday shopping exclusively with brands that personally understand them. Personalization definition: Personalization is the act of using known information about a customer to tailor that individual’s experience or interaction with your brand. “I What is personalization?

Sales 93

Sales Start-ups CRM Social Media 93

Intercom, Inc.

MAY 14, 2018

For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. Cisco, 2017 ). Getting social media right isn’t easy, but increasingly it does more than simply increase brand awareness. Social media. Email marketing. Conversion.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

Comm100

DECEMBER 15, 2020

From branding and configurable surveys to dynamic chats and routing, the personalization options are virtually endless with Comm100. From Magento and Microsoft to IBM and Cisco, Comm100 is trusted by household-name brands around the world. Comm100 Free. W hy choose Comm100 Live Chat ? Flexib ility. Come and join the team!

Compliance 52

Compliance Omnichannel Contact Center Start-ups 52

Zendesk

OCTOBER 29, 2021

ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to “Where is my order?” Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

ClearAction

NOVEMBER 16, 2023

This has happened at major brands: Adobe, Cisco, Hewlett Packard, Intuit, and Symantec, among many others. Accordingly, your brand will have a greater magnetic attraction to both new and renewing customers. Furthermore, many external and internal factors affect any specific customer’s buying decisions. issue prevention).

VOC 62

VOC B2B Close the Loop Non-Profits 62

1 to 1

MAY 3, 2013

Hard Knox Life: A Brand Manager Blog. For Cisco and Cigna , winners in the Customer Service Optimization category of the 2013 Gartner & 1to1 Media CRM Excellence Awards , superior service isnt simply a goal to be attained, but also a foundation on which to build long-term loyalty and trust. Voice of the Customer. Customers Rock!

Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

Fonolo

FEBRUARY 20, 2018

Their “Tropo” technology and team live within Cisco.) Or attaching a brand name to an existing professional services team? Twilio essentially created, then dominated, the category of “Communication Platform as a Service”. Voxeo deserves a lot of credit as a pioneer as well, but they never achieved the global scale that Twilio has.

Start-ups 57

Start-ups Technology Technology Customer Service 57

Fonolo

AUGUST 28, 2019

Partners have been commenting about Mitel-Avaya being a powerful alternative to Microsoft-Cisco and a welcome development in the telco industry. Mitel and Avaya both have well-established dealer and agent channels, experience in managing national and international accounts, and proven track records with most industries and customer segments.

Contact Center 11

Contact Center Technology Technology Customer Service 11

Qualtrics

JULY 2, 2020

Chad Warren, VP of Marketing at MRM shares how B2B brands can shift from a traditional to a digital business model, including how to rethink the B2B buyer's journey. How can brands rethink their customer journey and start delivering value through their digital channels more effectively? “It Hear the full interview. Very interesting.

B2B 26

B2B Manufacturing Start-ups Sales 26