Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital
Customer Bliss
MARCH 1, 2018
Bucket 5: Think of how to infuse fun into the patient experience. Make room to create innovative ideas. Alan has been able to see success in his customer experience transformation by dividing the work up into these buckets, and he mentions that he’s seen more internal interest in being a part of the process.
61 
Let's personalize your content