CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. However, the average NPS varies significantly from industry to industry.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing.

AI 52

AI Sales Artificial Intelligence ML 52

Intercom, Inc.

OCTOBER 29, 2019

Business Operations initiated segmentation because of its high priority and our mandate to catalyze collaboration and push progress. In a prior job at a hospital software and services firm, I segmented our customers who were medical practices by primary care versus specialty. Validate your customer segments.

B2C 184

B2C Finance Engineering Sales 184

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

CX 52

CX Manufacturing Entertainment Healthcare 52