DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SugarCRM

OCTOBER 19, 2023

It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. To better manage cases and identify urgent situations, Paytime automatically assigns an urgency level to each new inquiry as soon as it reaches their service desks.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

Comm100

JANUARY 5, 2022

This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. CRM integration . The platform offers built-integrations, case management workflows – all built on an open platform that is easy to customize.

Government 76

Government CRM Omnichannel Case Management 76

SugarCRM

OCTOBER 11, 2021

While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Sugar Serve is a component of the Sugar platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

Logicalware

FEBRUARY 11, 2024

For Alex, integrating their CRM and incorporating email management were imperative components to enhance the overall customer service experience at Sutton Council. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. Sales forecasting quality may vary depending on how advanced your tools and systems are.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Logicalware

JUNE 7, 2022

Personalised self-service: Puzzel Smart Chatbot can use data from your CRM to personalise customer interactions.?It & Child tickets in Puzzel Case Management?? What else makes it so smart? New features and general improvements. This quarter, we’ve also made a number of improvements to the Puzzel Customer Service Platform.

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Confirmit

DECEMBER 4, 2018

CRM Integrations and standard action workflows for case management are also available. We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. Survey Designs. Data Inputs. Text Analysis.

B2B 40

B2B VOC Text Analytics Government 40

Logicalware

APRIL 20, 2023

They can see customer information related to previous interactions and CRM data, all in one user interface. Agents can book customer appointments for themselves or other colleagues, they can send out customer surveys and collect results.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. When the data is in a CRM system rather than a flat data repository, it can be interpreted through a sales lens. SugarCRM is digitizing elements across the sales cycle, from case management and documentation all the way to guided customer workflows.

B2B 26

B2B E-commerce CRM CX 26

SugarCRM

DECEMBER 8, 2019

A digital technology suite from CRM International includes Sugar Sell CRM integrated with Sugar Market marketing automation. This suite features the following two enterprise CRM-driven process automation components that epitomize digital transformation: Advanced Workflow. Customer Journey Mapping.

Customer Journey Map 20

Customer Journey Map CRM Technology Technology 20

SugarCRM

JULY 6, 2021

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

SugarCRM

JULY 31, 2019

Today we’ve made some announcements that will fundamentally change the way businesses utilize CRM. Sugar Serve – An all-new customer engagement center solution designed to streamline case management and issue resolution. While we are introducing a lot of change at Sugar, there are some things that will not change.

CRM 25

CRM Innovation Case Management CX 25

Fonolo

FEBRUARY 13, 2019

. “In most cases, firms implement [customer service] technologies in functional and technological silos … remain disconnected from customer databases or case management systems … [you] should thoroughly audit all similar technologies that the enterprise owns before purchasing …”.

Contact Center 57

Contact Center Technology Technology CRM 57

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. As a result, agents can improve their response times for high priority customers and therefore make them feel valued.

CRM 20

CRM Case Management Customer Service Innovation 20